Lomni is an innovative AI-powered tool that works as an AI texting and Calling assistant to enhance customer support and sales. It automates customer interactions with human-like responses to ensure instant and multilingual communication.
The tool allows businesses to answer FAQs, handle account inquiries, process payments, and even recommend products through voice and text. Lomni’s automation capabilities allow companies to create new workflows quickly using natural language prompts.
In addition, it continuously improves through fine-tuning, which is reliable and efficient for businesses looking to streamline operations. Users have options to customize voices, soundscapes, and conversational journeys to match their brand identity.
| Lomni Review Summary | |
| Performance Score | A |
| Interface | Intuitive |
| AI Technology | Natural Language Processing, Speech-to-Text (STT) & Text-to-Speech (TTS), Machine Learning |
| Purpose of Tool | Automates customer support and sales through AI-powered texting and calling, offering instant, multilingual, and scalable assistance. |
| Compatibility | Desktop Computers, Laptop |
| Pricing | Paid starts at $89/Month. |
Who is best for using Lomni?
- E-commerce Businesses – Helps automate customer interactions, manage inquiries, and improve conversion rates with AI-powered responses.
- Customer Support Teams – Enhances efficiency by providing AI-driven automated responses and ticket management.
- Sales & Marketing Professionals – Assists in lead generation, follow-ups, and personalized outreach using AI. Small & Medium Enterprises (SMEs) – Offers cost-effective AI solutions for streamlining communication and improving customer engagement.
- Content Creators & Influencers – Helps automate audience engagement and response management.
- Tech Startups – Provides AI-driven chat automation to scale customer interactions without needing a large support team.
Lomni Key Features
| AI Calling & Texting | Multilingual Support | FAQ Automation |
| Custom Voice & Soundscape | Sales & Payment Processing | Real-Time Analytics |
| Workflow Automation | API & Webhook Integration | Seamless CRM Connectivity |
Is Lomni Free?
No, the platform does not offer a free plan to test its functionalities. However, it offers some affordable and competitive pricing plans.
Essential Plan
At $89/Month, the essential Plan of Lomni is helpful for small businesses and startups, and they will get their hands on some of its advanced features.
- Email and phone support
- Custom voice and soundscape
- Learning from help articles by URL
- Sales and custom journey instructions
Enterprise Plan
At $189/Month, the tool offers this plan to scale business and get personalized support effortlessly.
- Priority email and phone support
- Soundscape by sound engineer
- Automation using URL commands
- Analytics on conversational data
Ultimate Plan
Lomni offers a customized plan for large teams and enterprises to explore all of its premium capabilities.
- Customize Lomni’s tone and personality
- Periodic fine-tuning and evaluations
- Priority email, phone, and Zoom support
- Custom voice and soundscape
- Soundscape by sound engineer
Lomni Pros and Cons
Pros
- Lomni efficiently handles both calls and texts, streamlining communication.
- The platform integrates with various APIs and webhooks for seamless automation.
- Supports multiple languages, making it ideal for global businesses.
- Businesses can customize Lomni’s voice and intro music to match their branding.
Cons
- May still lack the emotional intelligence and adaptability of human agents.
- Integrating with highly customized systems requires additional development work.
FAQs
What happens if Lomni can’t answer a question?
Lomni transfers the call to a human agent or sends a text with relevant contact details.
Does Lomni provide analytics?
The tool offers real-time conversational insights, helping businesses improve their services.
Can Lomni process payments and send invoices?
Yes, it can securely process payments and send invoices via text to customers.
