Glassix is a platform designed to manage all your conversations through a unified inbox. The platform contains all the features to assist in handling customer communications without any hassle. You can handle conversations across multiple platforms through a single inbox.
Moreover, the platform provides conversational to improve your communications and provides improved customer support. It also helps in gathering customer feedback and using advanced analytics to close deals efficiently. In this way, you can capture leads and expand your business.
Additionally, the platform helps you manage a high volume of customer communications. It provides you with dynamic routing and directs them to the right teams and agents. The platform is most suitable for businesses concerned with customer support and want to achieve a large number of clients.
| Glassix Review Summary | |
| Performance Score | A+ |
| Quality | Efficient customer communication |
| Interface | Intuitive dashboard for navigation |
| AI Technology | Conversational AI, Natural Language Processing, Automation, Machine Learning, Sentiment Analysis |
| Purpose of Tool | Streamlining customer service across multiple channels |
| Compatibility | Cloud-based platform, Cross-platform support |
| Pricing | Free + Premium plans starting at $49/month |
Who is Using Glassix?
- Customer Support Teams: The teams that provide customer support services may use this tool to streamline their operations through a unified inbox.
- Sales Teams: Sales teams use this tool to engage leads across multiple platforms and close deals efficiently.
- E-commerce Businesses: E-commerce stores need such tools to provide assistance and seamless customer support to their customers.
- Marketing Teams: They gather customer feedback across all channels and create effective campaigns with interactive chatbots.
- Enterprises: Enterprises use this tool to manage a high volume of customer communications and use advanced analytics to optimize workflow.
Glassix Key Features
| Unified Inbox for Efficient Communication | Dynamic Conversation Routing and Prioritization | Cross-Channel Support Integration | Automated Workflow Creation and Deployment |
| Visual Chatbot Builder for Customization | Personalized Interaction Automation | Full Conversation History Access | Real-Time Chat Notifications |
| Multi-Channel Support Continuity | Rich Media Sharing Capabilities | AI-Powered Sentiment Analysis | Customer Analytics and Reporting |
| Automated Responses | Seamless Third-Party Integration | Multi-Language Support | Query Resolution Automation |
Is Glassix Free?
The pricing plans for Glassix are as follows. There is a 20% discount on yearly subscriptions.
Starter Plan
- $49 for a month
- 1 user
- 30-day free trial
- Email, chat, social messaging
- Standard bots, automation, reporting
- User mobile app
- Support (Sun-Fri)
Growth Plan
- $65 for a month
- 2 user
- 30-day free trial
- Everything in Starter
- Advanced chatbots, reporting
- Digital surveys, enhanced security
- AI Capabilities (Add-on)
- Limited Rest API
Enterprise Plan
- Custom pricing
- Custom users
- Everything in Growth
- Premium support, full AI suite
- Enterprise security, advanced analytics
- Unlimited Rest API access
Glassix Pros & Cons
Pros
- Provides a unified inbox for easy management of conversations across platforms.
- Efficiently handles dynamic queries and directs them to the right teams or agents.
- Offers comprehensive conversation history to understand customer interactions.
- Allows sharing of media content, including images, videos, and documents.
Cons
- Integration limitations may arise depending on specific business needs.
- The cost of advanced features may be a concern for small businesses.
- Some features may lack the depth of customization required by professionals.
FAQs
Can Glassix support multiple communication channels simultaneously?
Yes, the platform allows you to manage your conversations across multiple platforms. You can manage chat, social media, emails, and messaging apps all through a unified inbox.
How does Glassix improve customer experience?
The platform provides personalized responses to the customers keeping in view their conversation history. Glassix helps handle dynamic queries by routing them and using conversational AI leading to improved and satisfied responses.
Is Glassix suitable for small businesses?
Yes, this tool is suitable for businesses of all sizes. This platform provides you set of features and functions that a business needs to streamline their communications. This leads to professional customer service.
