Glassix is a platform designed to manage all your conversations through a unified inbox. The platform contains all the features to assist in handling customer communications without any hassle. You can handle conversations across multiple platforms through a single inbox.
Moreover, the platform provides conversational to improve your communications and provides improved customer support. It also helps in gathering customer feedback and using advanced analytics to close deals efficiently. In this way, you can capture leads and expand your business.
Additionally, the platform helps you manage a high volume of customer communications. It provides you with dynamic routing and directs them to the right teams and agents. The platform is most suitable for businesses concerned with customer support and want to achieve a large number of clients.
Performance Score
A+
Quality
Efficient customer communication
Interface
Intuitive dashboard for navigation
AI Technology
Conversational AI, Natural Language Processing, Automation, Machine Learning, Sentiment Analysis
Purpose of Tool
Streamlining customer service across multiple channels
Compatibility
Cloud-based platform, Cross-platform support
Pricing
Free + Premium plans starting at $49/month
Who is Using Glassix?
- Customer Support Teams: The teams that provide customer support services may use this tool to streamline their operations through a unified inbox.���
- Sales Teams: Sales teams use this tool to engage leads across multiple platforms and close deals efficiently.�
- E-commerce Businesses: E-commerce stores need such tools to provide assistance and seamless customer support to their customers.�
- Marketing Teams: They gather customer feedback across all channels and create effective campaigns with interactive chatbots.��
- Enterprises: Enterprises use this tool to manage a high volume of customer communications and use advanced analytics to optimize workflow.�
Unified Inbox for Efficient Communication
Dynamic Conversation Routing and Prioritization
Cross-Channel Support Integration
Automated Workflow Creation and Deployment
Visual Chatbot Builder for Customization
Personalized Interaction Automation
Full Conversation History Access
Real-Time Chat Notifications
Multi-Channel Support Continuity
Rich Media Sharing Capabilities
AI-Powered Sentiment Analysis
Customer Analytics and Reporting
Automated Responses
Seamless Third-Party Integration
Multi-Language Support
Query Resolution Automation
Is Glassix Free?
The pricing plans for Glassix are as follows. There is a 20% discount on yearly subscriptions.
Starter Plan
- $49 for a month
- 1 user
- 30-day free trial
- Email, chat, social messaging
- Standard bots, automation, reporting
- User mobile app
- Support (Sun-Fri)
Growth Plan
- $65 for a month
- 2 user
- 30-day free trial
- Everything in Starter
- Advanced chatbots, reporting
- Digital surveys, enhanced security
- AI Capabilities (Add-on)
- Limited Rest API
Enterprise Plan
- Custom pricing
- Custom users
- Everything in Growth
- Premium support, full AI suite
- Enterprise security, advanced analytics
- Unlimited Rest API access
Glassix Pros & Cons
Provides a unified inbox for easy management of conversations across platforms.
Efficiently handles dynamic queries and directs them to the right teams or agents.
Offers comprehensive conversation history to understand customer interactions.
Allows sharing of media content, including images, videos, and documents.
Integration limitations may arise depending on specific business needs.
The cost of advanced features may be a concern for small businesses.
Some features may lack the depth of customization required by professionals.
