Sojern is an AI-powered marketing platform for the hospitality industry; it uses artificial intelligence (AI) to boost guest experience and booking rates. It can analyze vast amounts of traveler data to target potential travelers. Moreover, it can help businesses send personalized marketing campaigns and enhance guest interactions as well.
It can analyze data through traveler intent, search behavior, booking patterns, partner platforms, websites, and more. By analyzing all these data, it can predict when someone is planning a trip or what they would like (e.g., a beach resort, city hotel, etc.). After that, it can run personalized ad campaigns through multiple platforms like Google, Facebook, Instagram, and YouTube. Lastly, it offers AI chatbots for automating communication as well.
| Sojern Review Summary | |
| Performance Score | A+ |
| Assistant Quality | High-quality assistance |
| Interface | User-friendly Interface |
| AI Technology |
|
| Purpose of Tool | It helps travel businesses attract more guests and increase bookings using AI-driven marketing and guest engagement tools. |
| Compatibility | Web-based Platform |
| Integration | Seamless integration with existing systems |
| Pricing | No visible pricing plan on their website |
Who is Using Sojern?
- Hotels and Resorts: They can increase direct bookings, boost guest engagement, and improve online reputation with the help of this tool.
- Airlines: This kind of tool works best for airlines, as they can use it for targeting specific traveler segments and increasing ticket sales.
- Travel Destinations & Tourism Boards: They can attract tourists through data-driven, multi-channel campaigns while using this tool.
- Attractions and Experience Providers: They can boost ticket purchases and visitor interest simply by using this helpful tool.
- Vacation Rentals: Those who want to manage guest communication and larger hotel chains can also take advantage of this tool.
Sojern Key Features
| AI Traveler Insights | Multichannel Campaign Management | Guest Marketing Suite |
| AI Smart Concierge | Reputation Manager | Integration |
| Smart AI Predicting Behavior |
Is Sojern Free?
Currently, it comes with no visible pricing plan. For detailed information and subscription plan, you need to contact them directly.
Sojern Pros and Cons
Pros
- It comes with multichannel marketing capabilities
- Offers advanced AI-driven traveler insights for targeting potential customers
- Helps run personalized marketing campaigns for multiple channels
- Provides seamless integrations with existing PMS systems
- Automates guest communication through AI chatbots, email, and SMS
Cons
- Requires a subscription plan or significant budget for optimal results
- Has a learning curve for new users due to overwhelming features
FAQs
How does Sojern’s AI technology enhance marketing efforts?
It offers advanced AI that can analyze traveler intent data from multiple sources and also predict their traveling plans for running personalized marketing campaigns.
How does Sojern improve guest experience?
It offers 24/7 support and automates guest communication via SMS, emails, AI chatbots, and more. Also, offer personalized recommendations and reduce staff workload easily,
Can Sojern integrate with existing PMS?
Yes, it supports integrations with the existing Property Management System (PMS) and also ensures data synchronization to boost guest experience.
