CX Assist is an AI-powered email management and customer support automation tool that helps businesses process, filter, and route incoming emails efficiently. Designed to reduce manual intervention, CX Assist allows users to set up keyword-based ignore lists, select from AI-powered personas for tone and style, and assign unresolved emails directly to human agents when needed.
With customizable check intervals and scalable email handling capacity, the platform caters to everyone from freelancers to large-scale enterprises. Whether you’re managing 50 emails a month or 50,000, CX Assist ensures faster response times and smarter inbox management, making it a go-to solution for streamlining customer communications.
| CX Assist Review Summary | |
| Performance Score | A |
| Content/Output | Accurate Email Handling, Automated Sorting |
| Interface | Clean, Business-Friendly, Simple to Set Up |
| AI Technology |
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| Purpose of Tool | Automate and manage customer emails using AI workflows |
| Compatibility | Web-Based Platform |
| Pricing | Free plan + Paid plans (starting at $15/month) |
Who is Best for Using CX Assist?
- Anyone: Those needing an easy way to automate and manage customer support emails across different use cases.
- Solo Entrepreneurs: Those managing their own inbox who want to automate email sorting and streamline responses.
- Small Businesses: Those looking for scalable customer support automation without hiring large support teams.
- Support Teams: Those handling high email volumes who need auto-assignment, persona-based responses, and keyword filtering.
- Large Enterprises: Those requiring high-capacity email handling with advanced automation and workflow customization for customer service.
CX Assist Key Features
| AI-Powered Email Management | Keyword-Based Ignore Lists | Auto-Assign Emails to Human Agents |
| Persona Selection for AI Replies (Choose from 3 Personas) | Customizable Check Intervals | Free Forever Plan with Limited Emails |
| Scalable Plans for Higher Email Volumes | Web-Based Dashboard for Easy Management |
Is CX Assist Free?
Yes, CX Assist offers a Free forever plan with additional paid plans for higher usage. Here’s the full pricing breakdown:
CX Assist Pricing Plans
- Free Plan – $0/month: 50 emails per month, Choose from 3 personas, Custom check intervals, Keyword-based ignore lists, Auto-assign to a human
- Pro Plan – $15/month: 5,000 emails per month, All Free plan features included, Suitable for small businesses and freelancers
- Scale Plan – $150/month: 50,000 emails per month, All Pro plan features included, Designed for larger businesses with high-volume needs
CX Assist Pros & Cons
Pros
- Perpetual free plan makes it easy to test before upgrading
- Smart email automation reduces manual workload significantly
- Keyword-based filters and auto-assign features improve workflow efficiency
- Persona selection adds tone consistency to AI-generated replies
- Affordable pricing for small businesses and scalable for large enterprises
Cons
- Free plan limited to 50 emails per month
- Only three persona choices may limit customization for brand voice
- No mobile app mentioned for inbox management on the go
- Pricing jump between Pro and Scale plans may not suit mid-tier needs
- Advanced analytics and reporting features not clearly detailed
FAQs
Can I automate customer emails with CX Assist on the free plan?
Yes, the free plan allows automation for up to 50 emails per month, including persona selection and keyword filtering.
Does CX Assist offer custom personas beyond the default three?
Currently, CX Assist offers three personas. Custom persona creation is not mentioned on the pricing page.
Is CX Assist suitable for high-volume email handling?
Yes, the Scale plan supports up to 50,000 emails per month, making it ideal for larger businesses with significant email traffic.
