Viqal is an AI-powered tool that helps interaction between guests and hostels via WhatsApp. It automates tasks like managing bookings, getting upgrade recommendations, service options, and other suggestions. Guests can even request amenities and check-in queries with only WhatsApp chats. So they don’t have to visit the front desk for all that information.
This tool will handle all the boring stuff or initial conversations while the hotel staff will focus on other important tasks to upgrade their ratings. It’ll boost guest experience while saving time and money. Guests can even get prices of food, upsell lists, and proactive messages with it. Lastly, it even comes up with a centralized dashboard while protecting your data.
| ViralDashboard Review Summary | |
| Performance Score | A+ |
| Assistant Quality | High-quality assistance |
| Interface | User-friendly Interface |
| AI Technology | Computer Vision, Machine Learning Algorithms |
| Purpose of Tool | Helps to automate and optimize social media posting, content creation, and performance tracking. |
| Compatibility | Web-based Platform, API Integrations |
| Pricing | Free trial + paid plan starts from $9/monthly |
Who is Using Viqal?
- Hotels and Resorts: They can streamline front desk operations easily with this tool. Also, it helps them to boost guest experiences.
- Hotel Chains and Groups: Larger organizations can also use this tool for centralized management of multiple properties in a single dashboard.
- Boutique Hotels: Hotels which have limited staff can also use this tool for perosnlaized assistance for services and more with it.
- Property Managers: Those who want to mange their properties without hiring others can also use it easily. As, it comes with simple WhatsApp interactions.
ViralDashboard Key Features
| Easy Content Creation | Multi-Account Posting | Automation |
| API Integrations | Social Media Insights | |
| Spy Tools |
Is Viqal Free?
Currently, they offer no detailed subscription model, for more information, you need to book a demo from their website directly. However, we found out their few plans below.
- €100 monthly fee comes with 200 booking credits
- For hotel property management, it’ll cost €50 per hotel property applies
- For extra credits, you need to spend €60 per 100 conversations
- Also, it comes with €0,50 per booking
ViralDashboard Key Features
| Easy Content Creation | Multi-Account Posting | Automation |
| API Integrations | Social Media Insights | |
| Spy Tools |
Viqal Pros & Cons
Pros
- Boosts upsell and service sales for high revenue per booking.
- Offers a centralized dashboard for managing multiple hotel properties.
- Automates guest queries via WhatsApp chats.
- Allows guests to manage reservations, room upgrades, and service options.
- Gives assistance to hotel staff in managing guests with a personal touch.
Cons
- It is limited to only WhatsApp for guest interaction.
- Requires initial setup for proper functionality.
FAQs
Does Viqal show integration with PMS?
Yes, it offers seamless integration with popular property management systems (PMS) for real-time booking synchronization and relevant information.
Does Viqal require a setup time?
Yes, it requires an initial setup time for training staff and customization according to hotel branding.
Is Viqal suitable for complex queries?
No, it only handles simple or initial conversational issues, for more complex queries, you need to contact their staff personally.
