Ribbo AI is an advanced artificial intelligence chatbot maker. It is designed to automate customer support processes, particularly for small and medium-sized businesses (SMBs). This means businesses can create AI-powered chatbots to provide instant responses, boosting customer engagement.
By handling a major portion of customer inquiries, Ribbo AI frees up human agents to focus on more complex issues, improving overall customer satisfaction and reducing operational costs.
According to the makers of Ribbo AI, it uses data from your business’s documents, website content, and other information sources to create a chatbot. This AI customer support agent can handle customer inquiries. It can create a chatbot that copies the brand voice and uses the website content.
However, this isn’t all because we are sharing its features and AI capabilities in the following sections!
| RIBBO AI REVIEW SUMMARY | |
| Performance Score | A+ |
| Average Response Time | Within seconds |
| Quality of Generated Content | Highly accurate. It doesn’t share any negative information about your business. |
| AI-based Technology |
|
| User-Interface | User-Friendly |
| Pricing | The free version is available. Four paid plans cost $20, $50, $100, and $500 a month. |
| Promo Codes | Not Applicable |
Ribbo AI Key Features for Customer Support Chatbot
Now, let’s have a look at the key features this AI tool provides!
Handles 40-70% of Customer Support Inquiries
Ribbo AI can handle a huge volume of customer inquiries through a live chat widget. It helps reduce the workload of human agents and operational expenses. This allows agents to focus on more complex or sensitive issues. It improves their efficiency and job satisfaction.
24/7 Automated Support
Ribbo AI is available around the clock. This provides immediate responses to customer questions and resolves common issues even outside of regular business hours. This ensures that customers always receive efficient responses. It helps improve their overall experience.
Easy Integration
Implementing Ribbo AI’s AI chatbot into your website is a straightforward process. That’s because you don’t need any technical expertise. This makes it accessible to businesses of all sizes. By integrating the chatbot on your website, you can provide immediate customer support.
Easy Handoff to Human Agents
When Ribbo AI comes across a query that it cannot resolve, it can transfer the conversation to a human agent. This ensures that customers always receive the assistance they need without sharing any chat history again and again.
This means prompt response even for more complex or sensitive issues. The handoff process is designed to be smooth and efficient. Also, it gives the entire chat history. As a result, the customer won’t be inconvenienced.
Multilingual Support
Ribbo AI supports multiple languages. This makes it ideal for businesses with a global customer base. This helps to break down language barriers and improve customer satisfaction in international markets.
By uploading relevant documents, the AI customer support tool can communicate effectively with customers in their preferred language. This helps provide a more inclusive experience through a AI chatbot.
Diverse Training Data
With Ribbo AI, you can upload documents and text-based files to train the chatbot. It supports PDF, CSV, DOCX, XML, HTML, TXT, PPTX, XLS, and EPUB. In addition, it can extract data from your company website, historical customer support logs, previous customer interactions, and blog.
Ribbo AI Pros and Cons
Pros 👍
- Reduces workload for human operators
- 24/7 availability through an AI chatbot
- Customized to your brand
- Seamless integration
- Quick handoff to human agents
- Multilingual support to cater to a global audience
- Improves over time
Cons 👎
- May not be able to handle highly complex or nuanced inquiries
- Relies on quality training data
Is Ribbo AI Right For You?
Ribbo AI is designed for small and medium-sized businesses (SMBs) that want to improve their customer support operations. That’s because it helps provide support without increasing their staffing or costs. We recommend Ribbo AI to the following industries.
eCommerce Businesses
Ribbo AI can handle a high volume of customer inquiries related to orders, returns, and product information. It also has seamless integration with shopping websites.
Software and Technology Companies
Ribbo AI can provide automated support for technical issues and troubleshooting. This means your human agents don’t have to work around the clock to provide technical support.
Customer Service-Oriented Businesses
It can improve customer satisfaction by offering 24/7 support and reducing wait times by providing instant answers. Also, it always provides a positive response, which helps build a good reputation.
Businesses with a Global Customer Base
This AI customer support agent can communicate effectively with customers in multiple languages. The good thing is that you can provide training data in English, and it will translate it into other languages easily. This means the customers get instant answers even if they aren’t in English.
Who Might Not Be The Best Fit for Ribbo AI?
If your business is from a complex industry, such as healthcare and finance, we don’t recommend this tool. That’s because it cannot handle complex queries at the moment. Secondly, you shouldn’t use this tool if your business depends on personal interaction with customers.
Ribbo AI Price Review
There is a free version available providing instant answers, but the features are obviously limited. They also have four paid plans to cater to your different customer support needs. To help you make the right choice, we are sharing the pricing plans, along with the perks they offer.
Free Plan
It is suitable for testing and exploring the platform. The features include:
- 30 message credits.
- Supports 1 chatbot app.
- Accommodates 1,000,000 characters of your data.
- Allows 5 MB file upload size.
Small Plan – $20/month
It is suitable for small businesses with moderate support needs. The features include:
- 2,000 message credits per month.
- Supports up to 2 chatbot apps.
- Handles 2,000,000 characters of your data.
- Increases file upload size to 10 MB.
- Offers automated daily chatbot retraining.
- Allows access for 1 team member.
Medium Plan (Most Popular) – $50/month
It is suitable for growing businesses with increasing support volume. The features include:
- 5,000 message credits per month.
- Supports up to 5 chatbot apps.
- Handles 4,000,000 characters of your data.
- Increases file upload size to 30 MB.
- Offers automated chatbot retraining every 6 hours.
- Allows access for 3 team members.
- Provides access to the most powerful GPT-4 and Claude AI models.
Large Plan – $100/month
It is perfect for larger businesses requiring extensive support. The features include:
- 10,000 message credits per month.
- Supports up to 15 chatbot apps.
- Handles 6,000,000 characters of your data.
- Increases file upload size to 70 MB.
- Offers automated hourly chatbot retraining.
- Allows access for 5 team members.
- Access to the most powerful GPT-4 and Claude AI models.
Enterprise Plan – $500/month
It is a promising choice for large-scale companies with high-volume customer support needs. The features include:
- 40,000 message credits per month.
- Supports up to 50 chatbot apps.
- Handles 12,000,000 characters of your data.
- Increases file upload size to 100 MB.
- Offers automated hourly chatbot retraining.
- Allows access for 10 team members.
- Grants access to the most powerful GPT-4 and Claude AI models.
- Removes “Powered by Ribbo.ai” branding.
FAQ
Is It Safe to Use Ribbo AI?
Yes, this AI bot is completely safe. That’s because it doesn’t share the training data for any other purposes. In addition, it only shared the positive answers while answering the customer queries.
How Does Ribbo AI Produce Responses?
It uses large language models. You can choose between the GPT-3.5 and GPT-4 models. These models are responses for creating a response. It also uses machine learning algorithms to create live chat widget.
