HelpLook is a lethal and interesting help desk software. Well, the AI-powered tool is designed to optimize, streamline, and improve customer support interactions. Primarily, the platform supports SaaS businesses, customer support teams, and content creators who want to automate customer queries and increase response time and customer experience.
Moreover, it also efficiently handles FAQs, support tickets, and knowledge bases. The platform stands out because of its amazing ability to give accurate, context-aware responses to customer questions. Overall, the tool is designed to reduce the workload on human agents and speed up customer support processes.
| HelpLook Review Summary | |
| Performance Score | A |
| Customer Support Quality | Great |
| Interface | Responsive, User-friendly |
| AI Technology |
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| Purpose of Tool | Designed as help desk software to streamline customer support |
| Compatibility | Desktop Computers, Laptops |
| Pricing | Free + paid, starting from $13.5 |
Who is Using HelpLook?
- E-commerce businesses: To provide support for online orders, shipping, returns, and handling customer inquiries efficiently.
- Software companies: To assist customers with technical issues, product onboarding, and software updates, streamlining the overall process.
- SaaS companies: To offer support for their online platforms and services, and respond to customer queries instantly.
- Any business with a significant online presence: To provide customer support through various channels like live chat, email, and social media.
HelpLook Key Features
| Live Chat | Knowledge Base | CRM Integration |
| Customization | Email Support | Reporting and Analytics |
| Automation | User-friendly |
Is HelpLook Free?
Yes! The platform offers a free trial that helps you to test its features. However, for advanced features, you need to upgrade to paid plans.
Let’s have a look at the available plans:
Get a Trial Version for $0
- Supports up to 100 documents
- Support site public access
- Knowledge base basic functions
- Free AI experience
Get Standard Edition for $13.56
- Unlimited number of documents
- SEO settings management
- Higher usage quota experience
- Support integration of third-party tools
Get Commercial Edition for $27.26
Contains all capabilities of the Standard Edition, plus:
- Support 5-person team collaboration
- Support public, password, and authorized access
- Binding commercial domain name registration
- Data analysis capabilities
- Support multiple languages
Get Enterprise Edition for $68.36
Contains all capabilities of Commercial Edition
- Support 10-person team collaboration
- Supports all access rights (public, password, authorized, mixed)
- Unlimited file storage
- Global Acceleration
- Organization authorization (binding to DingTalk/WeChat address book)
HelpLook Pros And Cons
Pros
- Offers a variety of features such as email support, a knowledge base, and reporting and analytics.
- Provide context-aware answers to customer queries.
- Live chat can be used to provide real-time support, leading to increased sales.
- Automates tasks like answering FAQs and routing tickets.
Cons
- The pricing structure may not be transparent or may not be suitable for all businesses.
- The wide range of features may be overwhelming for some users.
- It may not be compatible with all the software used by a particular business.
FAQs
How can HelpLook benefit my business?
The platform helps every business of every size by automating customer support tasks, reducing support costs, increasing sales, and better customer self-service.
Can I upgrade or downgrade my plan at any time?
Yes! The platform allows you to upgrade and downgrade your plan anytime.
Is it a secure platform?
Absolutely! The platform employs industry-standard security measures to safeguard users’ sensitive information. For more information, you contact the team at support@helplook.net.
