SentiOne is an AI-driven platform designed to help businesses monitor, analyze, and engage with online conversations about their brand. It offers real-time social listening across multiple channels, including social media, blogs, forums, and news sites. Beyond monitoring, SentiOne provides sentiment analysis, audience insights, and competitive benchmarking.
Additionally, its automation tools enable businesses to respond to customer inquiries through chatbots and voicebots, streamlining customer service operations. With its comprehensive suite of features, SentiOne empowers brands to make data-driven decisions and foster meaningful customer relationships.
Performance Score
A+
Content/Output Quality
Insightful & Actionable
Interface
Intuitive & User-Friendly
AI Technology
- Natural Language Processing (NLP)
- Sentiment Analysis
- Machine Learning
- Conversational AI
Purpose of Tool
Monitor online brand mentions and automate customer service interactions
Compatibility
Web-Based Platform
Pricing
Team Plan: $299/month; Enterprise Plan: Custom Pricing
Who is Best for Using SentiOne?
- Marketing Teams: Monitor brand mentions and analyze audience sentiment to inform campaign strategies.
- Customer Service Departments: Automate responses to common inquiries, enhancing efficiency and customer satisfaction.
- PR Agencies: Track public perception and manage brand reputation across various online platforms.
- Product Managers: Gather feedback from online discussions to guide product development and improvements.
Real-Time Social Listening
Sentiment Analysis
Audience Insights
Competitive Benchmarking
Chatbots and Voicebots
Automated Customer Service
Customizable Reports
Multi-Channel Monitoring
Is SentiOne Free?
SentiOne does not offer a free plan but provides a 14-day free trial for users to explore its features. The platform offers two main pricing tiers:
SentiOne Pricing Plans
- Team Plan � $299/month: Includes up to 5 projects, 5 users, 1 supported language, 12 months historical data, unlimited keywords and results, real-time monitoring.
- Enterprise Plan � Custom Pricing: Includes unlimited projects and users, up to 117 supported languages, 36 months historical data, dedicated account manager, free onboarding and account setup, advanced AI features and integrations.
SentiOne Pros & Cons
Comprehensive real-time monitoring across multiple channels
Advanced sentiment analysis and audience insights
Seamless integration of conversational AI for customer service
Customizable reports and dashboards
Scalable solutions for businesses of all sizes
No free version available
Advanced features may require a learning curve
Custom pricing for enterprise plan may not suit all budgets
Limited information on third-party integrations
Mobile app functionality not specified
