Whelp is an efficient, omnichannel customer support platform. Generally, the tool uses AI abilities to provide you with a wide range of customer support services. Whelp generally targets SMEs and offers several features such as AI-powered automation, team collaboration, analytics, and reporting to enhance customer interaction and communication.
Moreover, the platform provides easy integration with top applications and tools such asChatGPT, Google AI, and Amazon for better results. Furthermore, its industry-specific solutions make it easy for companies to serve their customers 24/7 without any human interaction.
Performance Score
A+
Customer Support Quality
Great, industry-specific
Interface
Responsive, User-friendly
AI Technology
Natural Language Processing, Machine Learning
Purpose of tool
Designed as an omnichannel AI-powered customer support platform
Compatibility
Desktop Computers, Laptops, Mobile Devices
Pricing
Free + paid, starting from $29
Who is Using Whelp?
- E-commerce Platforms: For customer inquiries, order tracking, and personalized shopping assistance, overall improving customer experience.
- Hospitality Businesses: To streamline guest communication and booking processes efficiently without any human interactions.
- Financial Services: For secure and efficient customer support and handling customer queries effectively with less response time.
- Education Providers: To manage inquiries and streamline student services.
- HR and Recruitment Firms: For candidate management and communication, overall reducing the burden on the workforce.
Omnichannel Communication
Customizable Workflows
Multi-Agent Support
Team Collaboration
Integration Capabilities
AI Chatbots
Analytics & Reporting
Real-Time Customer Support
Industry-Specific Solutions
Security First
Is Whelp Free?
Yes. The platform offers a free plan to help you get started. However, for more advanced features, you need to upgrade to paid plans.
Here�s a quick overview of the paid plans:
Start with Basic for Free
- Live Chat widget for website
- Unified inbox
- CRM
Get Standard for $29 user/month
- Channels: LiveChat, Facebook Messenger, Telegram, Instagram, Email
- Unlimited MAC
- Customer Data Reporting
- Flow Base ChatBot
- Reporting and analytics - PREBUILT
- Onboarding and adoption guidance
- Broadcast (Mass Messaging on WhatsApp* / SMS / Telegram / Email)
- Email Support
- Role-based permissions
- Customer Satisfaction Survey
Upgrade to Premium for $199/user/month
Everything in Standard, plus:
- Agent Performance Evaluation
- CRM Integration
- IP Restriction
- Dedicated Account Manager
Whelp Pros And Cons
Provide omnichannel support, covers all communication channels in one platform.
Improve customer service with chatbots and automation tools.
Highly scalable, suitable for businesses of all sizes.
Provide data-driven insights for improving customer support strategies.
Some advanced features may require training or experience to be utilized fully.
Premium features may be expensive for smaller businesses.
