SupportChat is a chatbot creator tool. It allows businesses to create their own chatbot by using website and document data as training material. This is because you can upload the knowledge base, test the chatbot, and embed it on the website. The good thing is that it supports more than 10 file formats, which makes it easy to train the tool.
SupportChat accepts multiple websites and more than 100 languages. In addition, it can understand your updates and corrections to make sure the responses are on point. Lastly, it can update the responses to keep the customers engaged for a longer time.
| SupportChat Review Summary | |
| Performance Score | A+ |
| AI Chatbot Quality | Automated and prompt |
| Interface | Intuitive |
| AI Technology | Machine Learning Algorithms, Natural Language Processing |
| Purpose of Tool | Create a custom chatbot by using website and document data as training material to improve customer support. |
| Compatibility | Web-based interface |
| Pricing | One free and two paid plans |
Who is Using SupportChat?
- Customer Support Representatives/Agents: They can handle the initial, often repetitive, customer inquiries. This allows agents to be more efficient and handle a higher volume of cases.
- Customer Success Managers: They can engage with customers. It helps provide onboarding assistance, answer common questions about product usage, and even gather feedback.
- Technical Support Specialists: They can provide basic troubleshooting steps, answer FAQs about installation or setup, and collect relevant information before escalating complex technical issues to specialists.
- Sales Representatives: They can qualify leads by answering initial product or service questions, providing pricing information, and even scheduling demos or consultations. This allows sales reps to focus on closing deals.
- Marketing Managers: They can promote new products or services, collect customer feedback through surveys integrated into the chat, and even personalize marketing messages based on user interactions.
SupportChat Key Features
| Customized Chatbot | Continuous Chatbot Learning | Multiple Data Sources |
| Easy Training | 100+ Languages | Direct Website Embedding |
| Supports All Websites | Training Material Integration |
Is SupportChat Free?
Yes, there is a free version available with over 50,000 words of training data, but it only supports 1,000 messages a month. In addition, two paid plans are available. One of them costs $40 a month, while the second one has custom pricing.
Standard Plan
- Costs $40 a month
- Up to 10,000,000 words of training data
- Up to 7,000 user messages per month
- View all chat history
- Chatbot improvement using chatbot history
- Remove branding
- Priority support
Premium Plan
- Custom Pricing
- Unlimited training data
- Unlimited messages
- View all chat history
SupportChat Pros & Cons
Pros
- Upload website URLs and documents for fast chatbot training.
- Supports websites and over 10+ file formats.
- Accepts 100+ languages for a broader reach.
- Chatbot improves over time with user feedback.
- Monitors chat history and allows human intervention.
- Easily integrates into websites and applications.
- Premium users can remove branding for a professional look.
Cons
- The free plan only allows up to 1,000 messages per month.
FAQs
How does SupportChat learn?
The chatbot learns from website URLs, uploaded documents, and user interactions to provide better responses over time.
What file formats does SupportChat accept?
It supports PDF, DOC, DOCX, TXT, and other common file types. This makes it easier to work with different types of training material.
Can I remove the branding?
Yes, branding can be removed with a Standard or Premium plan.
