Help Center is a web-based AI support platform that combines a public-facing knowledge base, chat widget, and smart AI-powered search. Designed for small businesses, solopreneurs, and SaaS companies, it automates customer support through searchable help docs and an integrated chatbot. The AI learns from your documentation to answer common questions instantly, reducing manual ticket volume. Paid plans unlock features like a support inbox, higher chatbot usage, and more collaborative tools—turning it into a lightweight, scalable help desk solution.
| Help Center Review Summary | |
| Performance Score | B+ |
| Content/Output Quality | Contextual & Responsive |
| Interface | Clean & Minimalist |
| AI Technology |
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| Purpose of Tool | Provide AI-powered customer support via widgets and help articles |
| Compatibility | Web-Based, Embeddable on Any Site |
| Pricing | Free plan + Paid plan from $19/user/month |
Who is Best for Using Help Center?
- Startup Founders: Who need to automate support without hiring agents
- SaaS Teams: Wanting to deflect tickets with a knowledge base
- Agencies: Managing multiple client-facing sites
- Small Businesses: Offering self-service help without a full CRM
- Solo Developers: Seeking a no-fuss support chatbot
Help Center Key Features
| Public Knowledge Base | Embeddable Chat Widget | AI Chatbot (Context-Aware) |
| Smart Search Functionality | Support Inbox (Paid Plan) | Admin Dashboard |
| Ticket Management | Usage-Based Answer Limits |
Is Help Center Free?
Yes—Help Center offers a 100% free plan that includes core features such as a public knowledge base, AI chatbot (up to 50 answers/month), and a chat widget. The Business plan, at $19 per seat/month, significantly expands functionality.
Help Center Pricing Plans
- Free Plan – $0/month: Public knowledge base, Embeddable chat widget, AI chatbot with 50 answers/month, Community support
- Business Plan – $19/user/month: Everything in Free, AI chatbot with 500 answers/month*, Full support inbox for ticket management, Admin tools for team scaling, Email/chat ticket responses
Help Center Pros & Cons
Pros
- Free plan includes real AI chatbot support
- Clean widget and help article setup
- Works well on small websites or SaaS tools
- Fast setup—no dev skills required
- Affordable pricing at just $19/user
Cons
- Chatbot limited to 50–500 answers/month
- No advanced automation features
- Not suited for enterprise-scale support teams
- Ticketing only available on paid plan
- Limited integration with external tools
FAQs
Is Help Center really free to use?
Yes. You can access its core features like chatbot, help center, and widget with no cost at all.
How many questions can the AI bot answer?
The free plan allows up to 50 answers/month, while the paid plan increases that to 500/month.
Can I customize the chat widget?
Yes. You can change its look and behavior to match your site or brand.
Does Help Center have a support inbox?
Only on the Business plan. It allows you to manage and respond to incoming tickets directly.
What happens if I exceed the answer limit?
You may need to upgrade or purchase additional usage credits depending on your plan.
