Help Center is a web-based AI support platform that combines a public-facing knowledge base, chat widget, and smart AI-powered search. Designed for small businesses, solopreneurs, and SaaS companies, it automates customer support through searchable help docs and an integrated chatbot. The AI learns from your documentation to answer common questions instantly, reducing manual ticket volume. Paid plans unlock features like a support inbox, higher chatbot usage, and more collaborative tools�turning it into a lightweight, scalable help desk solution.
Help Center Review Summary Performance Score
B+
Content/Output Quality
Contextual & Responsive
Interface
Clean & Minimalist
AI Technology
- AI Chatbot
- Smart Search
- Context-Aware Responses
Purpose of Tool
Provide AI-powered customer support via widgets and help articles
Compatibility
Web-Based, Embeddable on Any Site
Pricing
Free plan + Paid plan from $19/user/month
Who is Best for Using Help Center?
- Startup Founders: Who need to automate support without hiring agents
- SaaS Teams: Wanting to deflect tickets with a knowledge base
- Agencies: Managing multiple client-facing sites
- Small Businesses: Offering self-service help without a full CRM
- Solo Developers: Seeking a no-fuss support chatbot
Public Knowledge Base
Embeddable Chat Widget
AI Chatbot (Context-Aware)
Smart Search Functionality
Support Inbox (Paid Plan)
Admin Dashboard
Ticket Management
Usage-Based Answer Limits
Is Help Center Free?
Yes�Help Center offers a 100% free plan that includes core features such as a public knowledge base, AI chatbot (up to 50 answers/month), and a chat widget. The Business plan, at $19 per seat/month, significantly expands functionality.
Help Center Pricing Plans
- Free Plan � $0/month: Public knowledge base, Embeddable chat widget, AI chatbot with 50 answers/month, Community support
- Business Plan � $19/user/month: Everything in Free, AI chatbot with 500 answers/month*, Full support inbox for ticket management, Admin tools for team scaling, Email/chat ticket responses
Help Center Pros & Cons
Free plan includes real AI chatbot support
Clean widget and help article setup
Works well on small websites or SaaS tools
Fast setup�no dev skills required
Affordable pricing at just $19/user
Chatbot limited to 50�500 answers/month
No advanced automation features
Not suited for enterprise-scale support teams
Ticketing only available on paid plan
Limited integration with external tools
