CX Genie is an AI-powered customer experience platform designed to automate and optimize customer support across multiple channels. It offers businesses the ability to create smart chatbots, handle tickets, provide self-service options, and generate instant answers�24/7. Whether it�s through live chat, WhatsApp, email, or social media, CX Genie ensures consistent, real-time support that adapts to user queries with precision. Built for both startups and enterprises, the platform integrates with existing CRM systems and analytics tools to provide a seamless workflow. With customizable AI responses, conversation routing, and an intuitive dashboard, CX Genie gives brands the tools to scale support without sacrificing quality.
Performance Score
A+
Content/Output Quality
Human-like & Fast
Interface
Clean & Scalable
AI Technology
- Conversational AI
- NLP
- Multi-channel Automation
- AI Analytics
Purpose of Tool
Automate and enhance customer support with AI
Compatibility
Web App + Multi-Channel Integration
Pricing
Free Trial + Paid Plans
Who is Best for Using CX Genie?
- E-commerce businesses: Use CX Genie to offer 24/7 AI support across chat and social platforms without scaling human teams.
- SaaS startups: Implement it to automate support tickets and onboard new users with minimal human intervention.
- Customer service teams: Rely on it for live chat, real-time updates, and smart routing to reduce resolution times.
- Marketing teams: Use chatbots to engage site visitors, capture leads, and provide product info instantly and interactively.
AI-Powered Chatbot Builder
Multi-Channel Support (Chat, Email, WhatsApp)
Ticketing & Routing System
Customizable Workflows
Real-Time Analytics & Reporting
Self-Service Knowledge Base
Language & Localization Support
Integration with CRM Tools
Auto-Response & Follow-ups
Is CX Genie Free?
Yes, CX Genie offers a free plan along with several scalable paid options tailored to businesses of all sizes. Here's the breakdown:
CX Genie Pricing Plans
- Basic Plan � Free Forever: 1,000 conversations/month, maximum 1 team member, basic multi-channel support, ideal for small teams or startups.
- Premium Plan � $14.99/month: 5,000 conversations/month, suitable for businesses with ~30 daily support requests, enhanced team collaboration and functionality.
- Pro Plan � $24.99/month: 30,000 conversations/month, includes advanced features and full API access, designed for businesses with ~200 support requests/day.
- Enterprise Plan � Custom Pricing: Over 30,000 conversations/month, 24/7 live support, AI training for team and workflows, best for companies with complex support needs and 10+ agents.
CX Genie Pros & Cons
Instant AI replies across multiple platforms
Easy drag-and-drop chatbot builder
Advanced analytics and ticket handling
Multilingual and global-ready
CRM and third-party integrations
No transparent public pricing
Customization may require onboarding help
Enterprise features only via paid plans
Free trial limited in duration
Learning curve for advanced workflows
