CX Genie is an AI-powered customer experience platform designed to automate and optimize customer support across multiple channels. It offers businesses the ability to create smart chatbots, handle tickets, provide self-service options, and generate instant answers—24/7. Whether it’s through live chat, WhatsApp, email, or social media, CX Genie ensures consistent, real-time support that adapts to user queries with precision. Built for both startups and enterprises, the platform integrates with existing CRM systems and analytics tools to provide a seamless workflow. With customizable AI responses, conversation routing, and an intuitive dashboard, CX Genie gives brands the tools to scale support without sacrificing quality.
| CX Genie Review Summary | |
| Performance Score | A+ |
| Content/Output Quality | Human-like & Fast |
| Interface | Clean & Scalable |
| AI Technology |
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| Purpose of Tool | Automate and enhance customer support with AI |
| Compatibility | Web App + Multi-Channel Integration |
| Pricing | Free Trial + Paid Plans |
Who is Best for Using CX Genie?
- E-commerce businesses: Use CX Genie to offer 24/7 AI support across chat and social platforms without scaling human teams.
- SaaS startups: Implement it to automate support tickets and onboard new users with minimal human intervention.
- Customer service teams: Rely on it for live chat, real-time updates, and smart routing to reduce resolution times.
- Marketing teams: Use chatbots to engage site visitors, capture leads, and provide product info instantly and interactively.
CX Genie Key Features
| AI-Powered Chatbot Builder | Multi-Channel Support (Chat, Email, WhatsApp) | Ticketing & Routing System |
| Customizable Workflows | Real-Time Analytics & Reporting | Self-Service Knowledge Base |
| Language & Localization Support | Integration with CRM Tools | Auto-Response & Follow-ups |
Is CX Genie Free?
Yes, CX Genie offers a free plan along with several scalable paid options tailored to businesses of all sizes. Here’s the breakdown:
CX Genie Pricing Plans
- Basic Plan – Free Forever: 1,000 conversations/month, maximum 1 team member, basic multi-channel support, ideal for small teams or startups.
- Premium Plan – $14.99/month: 5,000 conversations/month, suitable for businesses with ~30 daily support requests, enhanced team collaboration and functionality.
- Pro Plan – $24.99/month: 30,000 conversations/month, includes advanced features and full API access, designed for businesses with ~200 support requests/day.
- Enterprise Plan – Custom Pricing: Over 30,000 conversations/month, 24/7 live support, AI training for team and workflows, best for companies with complex support needs and 10+ agents.
CX Genie Pros & Cons
Pros
- Instant AI replies across multiple platforms
- Easy drag-and-drop chatbot builder
- Advanced analytics and ticket handling
- Multilingual and global-ready
- CRM and third-party integrations
Cons
- No transparent public pricing
- Customization may require onboarding help
- Enterprise features only via paid plans
- Free trial limited in duration
- Learning curve for advanced workflows
FAQs
Can I try CX Genie before subscribing?
Yes, CX Genie offers a free trial that lets you explore all core features before committing.
Does CX Genie support WhatsApp and Instagram?
Absolutely. It connects with major channels including WhatsApp, Facebook Messenger, Instagram, and more.
How is CX Genie different from regular chatbots?
CX Genie uses advanced AI and NLP to provide contextual, human-like responses and multi-channel support with ticket handling.
