Yellow AI is a cutting-edge AI platform that enables enterprises to develop impactful customer interactions. These interactions are done via the generative AI-driven customer service automation platform.
This platform's goal is to advance totally autonomous customer assistance in the future, which will unlock unmatched efficiency and drastically save operating expenses.
Yellow AI contributes to cost and time savings, thereby enhancing the efficiency and productivity of humans. You can increase your agents' productivity with features like canned responses and integrate two channels (website, WhatsApp, mobile app) for customer interactions, along with a unified inbox for your agents.
Performance Score
A
AI Customer Service Quality
Best
Interface
User-Friendly Customization Interface
AI Technology
- Natural Language Processing (NLP)
- Machine Learning
- Deep Learning
Purpose of Tool
The purpose of this tool is to improve customer service through AI.
Compatibility
Chrome, Firefox, Safari, and Edge; Windows, macOS, and Linux
Pricing
Free along with paid plans
Who is best for using Yellow AI?
- Businesses: Yellow AI can be used by companies to create chatbots for customer service.
- Developers: Yellow AI can also be used by developers to build custom chatbots for their applications.
- Individuals: People who want to use a chatbot can use Yellow AI.
- Online Marketers: Online marketers are using Yellow AI to answer queries related to promotion.
Key Features of Yellow AI AI Agents
Integrations
AI Assistants
AI Analytics
NLP
Live Chats
Co-Browsing
Customizable
Market Place
Lead Development
Is Yellow AI Free?
Yes, it is free. It offers two subscription plans listed below;
Freemium plan
This is the standard plan available to all users upon signing up for Yellow.ai. It provides several free features and allows users to create basic bots without any additional cost.
- Analyze bot performance by reviewing deflection rates with 5,000 monthly bot conversations.
- Add QnAs to the FAQ module to effectively deflect tickets.
- Have unlimited agents to answer customer questions.
- Handle up to 500 chat and email tickets per month by transferring chats to an agent.
Premium plan
For users who want to unlock advanced customization options and access features not available in the freemium plan, they can upgrade to the premium plan. To do so, you need to contact a Yellow.ai product expert who will tailor a customized plan to meet your specific needs.
Yellow AI PROS and CONS
It requires no prior programming or training.
This makes it incredibly efficient from the moment it is deployed.
It instantly analyzes customers' requests and decides how best to proceed.
Customer support and assistance need to improve.
The exercise in the ticketing platform also needs to improve.
The billing section also needs to be updated in real-time.
