Tiledesk is an AI-powered live chat and customer support platform designed to help businesses communicate with customers across multiple channels. The platform integrates AI chatbots, live chat, and messaging solutions, allowing businesses to automate customer interactions, provide instant support, and capture leads. Tiledesk's omnichannel functionality supports communication across websites, mobile apps, and social media platforms, providing seamless customer engagement. It also includes tools for ticket management, analytics, and reporting, enabling businesses to improve customer service efficiency and overall satisfaction. Whether you're managing a small customer support team or a large enterprise, Tiledesk provides scalable solutions that ensure high-quality customer support.
Performance Score
A+
Content/Output Quality
AI-Driven Live Chat, Customer Support Automation
Interface
Simple, Intuitive, Customizable
AI Technology
- Natural Language Processing
- Chatbots
- Automation
Purpose of Tool
Improve customer support and engagement through automation
Compatibility
Web-Based, Mobile Apps, Social Media Integrations
Pricing
Free + Paid plans starting at $15/month
Who is Best for Using Tiledesk?
- Small Businesses: Automate customer support and engage visitors with live chat to increase sales and improve service.
- E-commerce Websites: Enhance shopping experiences by offering real-time support and personalized recommendations using AI chatbots.
- Customer Support Teams: Manage customer inquiries efficiently through ticket management, automated responses, and seamless communication.
- Marketing Teams: Capture and convert leads through live chat, email integrations, and real-time customer interactions.
- Enterprises: Scale customer support operations by integrating AI chatbots and omnichannel messaging across global teams and platforms.
AI-Powered Chatbots for Automated Responses
Omnichannel Support (Web, Mobile, Social Media)
Live Chat with Real-Time Customer Engagement
Intelligent Ticket Routing and Management
Lead Generation and Conversion Tools
Customizable Chat Widget for Branding
Multi-Language Support for Global Teams
Analytics and Reporting Tools
Integration with Popular CRM, Email, and Social Platforms
Is Tiledesk Free?
Tiledesk offers both free and paid plans, with advanced features available in the paid subscriptions.
Tiledesk Pricing Plans
- Free Plan: Unlimited live chat and basic chatbot features; Multi-channel messaging support (website, mobile apps); Basic ticket management and reporting tools; Suitable for startups and small businesses.
- Starter Plan � $15/month: Full access to live chat and AI chatbot automation; Advanced reporting and analytics features; Customizable chat widget with branding options; Integration with CRM and email tools.
- Enterprise Plan � $49/month: Everything in Starter Plan plus: Multi-agent support and team collaboration tools; Custom workflows, advanced automation, and escalation rules; Priority customer support and dedicated account manager.
Tiledesk Pros & Cons
AI-powered automation saves time and enhances customer service efficiency
Omnichannel support ensures seamless communication across platforms
Easy to integrate with popular CRM and marketing tools
Customizable chat widgets and user interface for branding
Scalable solutions suitable for businesses of all sizes
Free plan offers limited features compared to premium plans
Some advanced features require technical setup and knowledge
Mobile app features are limited compared to the web platform
Pricing may be expensive for very small businesses or startups
