Tawk.to is a free, AI-assisted live chat and messaging platform designed to help businesses communicate directly with their website visitors. The tool allows companies to offer real-time customer support, answer inquiries, and engage users while they browse their site.
Tawk.to includes features like automated messaging, visitor tracking, group chats, and mobile notifications, making it easier for businesses to provide timely support and capture leads. With no cost for core features, Tawk.to is an excellent choice for companies looking to improve customer service and engagement without breaking the bank.
Performance Score
A+
Content/Output Quality
Reliable, Real-Time Communication
Interface
Clean, Simple & User-Friendly
AI Technology
- Automated Messaging
- Visitor Tracking
- Trigger-Based Engagement
Purpose of Tool
Provide real-time live chat support for business websites
Compatibility
Web-Based + Mobile Apps (iOS & Android) + Browser Extension
Pricing
Free + Paid Add-Ons (Optional services like hiring agents)
Who is Best for Using Tawk.to?
- Small businesses: Use Tawk.to to provide instant support to customers, answer questions, and convert visitors into leads effortlessly.
- E-commerce store owners: Rely on Tawk.to to boost sales and resolve customer inquiries in real-time, improving customer satisfaction.
- Large enterprises and SaaS companies: Use Tawk.to for scalable customer service and multi-agent live chat capabilities.
- Marketing agencies and freelancers: Implement Tawk.to to manage client communications efficiently across multiple projects or websites.
Free Live Chat for Websites and Mobile Apps
Automated Messaging and Customizable Triggers
Visitor Monitoring and Real-Time Tracking
Group Chats and Multi-Agent Support
Message History and Conversation Archiving
Mobile Apps for iOS and Android
Integration with Third-Party Tools and Platforms
Customizable Chat Widgets and Branding Options
Browser Extension for Easy Agent Access
Is Tawk.to Free?
Tawk.to offers a completely free plan with unlimited chats and agents. The platform also provides optional paid services like hiring professionally trained chat agents or removing Tawk.to branding.
Tawk.to Pricing Plans
- Free Plan � $0: Unlimited live chats and agents, automated triggers and visitor monitoring, mobile app access and chat history.
- Add-On: Remove Branding � $19/month per domain: Remove the "Powered by Tawk.to" branding from chat widgets. Retain all features from the free plan.
- Add-On: Hire Chat Agents � Custom Pricing: Option to hire trained live chat agents directly through Tawk.to, 24/7 customer support coverage available.
Tawk.to Pros & Cons
Completely free live chat tool with unlimited agents and chats
Real-time messaging enhances customer engagement and lead conversion
Easy-to-use interface with quick setup and customization options
Scalable for businesses of all sizes, from startups to large enterprises
Mobile-friendly with dedicated apps for iOS and Android
Some premium features like branding removal require additional payment
Limited advanced automation compared to higher-end chatbot platforms
No built-in AI chatbots (requires manual agent support or external integration)
May require human resources for monitoring live chats consistently
Hiring live chat agents through the platform comes at an extra cost
