Taptalk is a customer engagement and communication platform built to unify messaging across channels like WhatsApp, live chat, and in-app messaging. It enables businesses to manage all conversations in one place while using automation, AI, and analytics to improve customer service and team efficiency. Designed with modular scalability in mind, Taptalk supports multiple user roles, chatbot workflows, real-time data routing, and secure APIs. It’s especially useful for businesses that want centralized visibility across customer touchpoints while maintaining high performance and compliance.
Performance Score
A
Content/Output Quality
Unified, Real-Time Messaging
Interface
Modular, Scalable UI
AI Technology
- Chat Automation
- NLP
- CRM Integration
- Real-Time Routing
Purpose of Tool
Centralize and automate customer engagement across multiple channels
Compatibility
Web-Based + Mobile SDKs + API Integrations
Pricing
From ~$58/month to ~$233/month; enterprise plan is custom-priced
Who is Best for Using Taptalk?
- Startups: Use Taptalk to manage customer conversations across WhatsApp, web, and mobile in one dashboard.
- Growing businesses: Scale customer support with chatbot workflows and monthly user limits.
- Enterprises: Deploy Taptalk to unify teams, automate agent workflows, and ensure secure API integrations.
- SaaS and Fintech firms: Leverage Taptalk’s real-time data sync for performance-driven support delivery.
Multi-Channel Messaging
Chatbot & Workflow Automation
User Management (MAU-Based)
API & SDK Access
Live Chat Support
Secure Cloud Hosting
CRM & Third-Party Integrations
In-App Messaging
Role-Based Permissions
Analytics Dashboard
Is Taptalk Free?
No, Taptalk is a paid platform. It offers four monthly plans depending on user scale and feature access.
Taptalk Pricing Plans
Essential Plan – ~$58/month (IDR 900,000):
- Up to 1,000 monthly active users (MAU)
- 3 Messaging Channels
- Basic chat and automation
Professional Plan – ~$116/month (IDR 1,800,000):
- Up to 3,000 MAU
- 5 Messaging Channels
- Additional features and support
Premium Plan – ~$233/month (IDR 3,600,000):
- Up to 10,000 MAU
- 15 Messaging Channels
- Advanced tools for growing companies
Corporate Plan – Custom Pricing:
- Unlimited MAU
- Unlimited Messaging Channels
- Tailored onboarding and enterprise support
- SLA-backed performance and security
Taptalk Pros & Cons
Handles high-volume messaging across multiple platforms
Monthly active user model is scalable
Enterprise features like unlimited channels and SLAs
Strong automation and integration capabilities
Easy integration with WhatsApp, in-app, and web chat
No free plan is available for testing
Full pricing only available in local currency (IDR)
Setup may be complex for early-stage startups
Requires consultation for custom plans
The learning curve for chatbot configuration
