Tagado is an impressive AI-powered tool that uses various AI technologies to help businesses by providing actionable insights that enhance customer satisfaction, growth, and retention. It is a customer experience data intelligence platform that automatically tags, categorizes, and monitors customer experience data from internal and public sources.
It allows businesses to determine trends, root causes, and actionable recommendations that help teams across customer experience, product, service, operations, and business roles. Tagado provides a great approach to customers by transforming fragmented feedback into a unified and detailed understanding of customer behavior.
It is perfect for professionals across various departments, including customer service, product development, and operations.
Performance Score
A
Interface
Superior
AI Technology
Natural Language Processing, Machine Learning, Generative AI
Purpose of Tool
It transforms customer feedback into actionable insights.
Compatibility
Desktop Computers, Laptop
Pricing
Paid
Who is best for using Tagado?
- Customer Experience (CX) Teams: Tagado is ideal for extracting actionable insights from customer feedback and driving satisfaction, retention, and loyalty.
- Product Teams: The tool helps prioritize features and fixes by analyzing customer sentiment and identifying trends in feedback.
- Customer Service Teams: The platform enables swift complaint resolution by providing real-time insights and alerts on critical issues.
- Operations Teams: Offers analysis to optimize processes and resolve bottlenecks affecting the customer journey.
Custom NLP Models
Real-Time Monitoring
Unified Tagging System
Actionable Alerts
Advanced Analytics Dashboard
Event Monitoring and Tagging
Comprehensive Feedback Integration
High-Level Data Security
Is Tagado Free?
No, the platform does not offer a free trial to its users, and no pricing plan is mentioned on the website. However, you can book a demo and discuss the pricing plan with them.
Tagado Pros and Cons
It provides instant monitoring and analysis of customer feedback.
It uses AI techniques to offer accurate tagging and actionable insights.
Tagado offers a standardized tagging system.
The tool provides customizable insights dashboards.
Real-time capabilities require significant internet connectivity.
Setting up tagging systems and dashboards for specific organizational needs can take time.
