Speaq AI is an AI-driven conversational intelligence platform that helps businesses analyze customer conversations and interactions across various channels. By leveraging natural language processing (NLP) and machine learning, Speaq AI identifies patterns, sentiments, and key insights from chat, email, and voice conversations. This tool helps teams improve customer support, sales effectiveness, and overall customer satisfaction by providing real-time feedback and data analysis. Speaq AI�s intuitive dashboard and reporting features allow businesses to gain a deeper understanding of customer needs and behaviors, enhancing decision-making and communication strategies.
Performance Score
A+
Content/Output
Actionable Insights from Customer Conversations
Interface
Clean, User-Friendly Dashboard
AI Technology
- NLP
- Machine Learning
- Sentiment Analysis
Purpose of Tool
Analyze customer conversations and provide insights
Compatibility
Web-Based Platform
Pricing
Paid plans starting from $49/month
Who is Best for Using Speaq AI?
- Customer Support Teams: Gain valuable insights from customer interactions to improve response times and satisfaction.
- Sales Teams: Analyze customer conversations to identify sales opportunities, improve outreach, and boost conversion rates.
- Marketing Teams: Understand customer sentiment to refine messaging and create more targeted campaigns.
- Product Teams: Collect feedback from customer conversations to improve product features and address pain points.
- Data Analysts: Use conversation data to identify trends, analyze sentiments, and report on customer engagement metrics.
AI-Powered Sentiment Analysis
Real-Time Conversation Insights
NLP and Keyword Extraction
Multi-Channel Conversation Support
Customizable Reporting and Dashboards
Automated Conversation Summaries
Integration with CRM and Helpdesk Tools
Feedback and Sentiment Tracking Over Time
Secure Data Handling and Compliance
Is Speaq AI Free?
Speaq AI offers a paid subscription with no free plan, but a free trial is available to test the platform.
Speaq AI Pricing Plans
- Free Trial: Limited access to core features, 7-day trial for evaluating the tool�s capabilities, basic conversation analysis and reporting.
- Pro Plan � $49/month: Full access to all features, real-time sentiment analysis and insights, unlimited conversations and data processing, customizable reports and export options.
- Business Plan � $99/month: Everything in the Pro Plan plus multi-user collaboration tools, priority support and onboarding, advanced integrations with CRM and helpdesk systems.
Speaq AI Pros & Cons
Real-time analysis of customer conversations
Supports multiple communication channels for holistic insights
Simple interface with actionable reporting features
Easy integration with existing CRM and helpdesk tools
Improves customer support and sales processes
No free plan available for long-term use
Advanced features are only available in higher pricing tiers
Limited customization options in the lower plans
May require initial setup for seamless integration
