Solidroad is an AI-powered customer experience platform that automates quality assurance (QA) by reviewing 100% of customer conversations and generating individualized training simulations. It equips human reps with real-world practice scenarios and refines AI agent responses. Solidroad integrates with tools like Salesforce, Intercom, and Zoho, delivering real-time performance insights and smarter coaching at scale. With SOC 2 II, GDPR, and ISO 27001 certifications, it�s built for enterprise-grade security and flexibility. Solidroad empowers businesses to improve CSAT, reduce escalation rates, and enhance agent productivity without increasing headcount.
Performance Score
A
Content/Output Quality
Actionable and Precise
Interface
Modern and Business-Friendly
AI Technology
- AI QA Review Engine
- Smart Training Simulation AI
- Performance Optimization AI
Purpose of Tool
Automate QA and accelerate agent training using AI
Compatibility
Web-Based
Pricing
Custom Quotes (Enterprise Solutions)
Who is Best for Using Solidroad?
- Customer Support Teams: Review 100% of conversations, boost agent skills, and improve customer satisfaction systematically.
- CX Leaders: Gain real-time QA insights and actionable coaching data to build high-performing, scalable support organizations.
- AI Operations Managers: Optimize AI agent scripts and behaviors through consistent refinement based on real customer conversations.
- Training and Onboarding Teams: Shorten new hire ramp times with simulation-driven practice based on real-world cases.
- Enterprise Businesses: Automate quality assurance workflows while ensuring enterprise-grade compliance and performance optimization.
AI-Powered QA Review Across All Conversations
Individualized Training Simulations for Reps
AI Agent Refinement Insights
Seamless Integration with Salesforce, Intercom, Zoho
Smart Reporting and Analytics Dashboards
Multi-Channel Coverage (Support, Billing, Compliance)
Simulation for Any Language and Channel
SOC 2 II, ISO 27001, and GDPR Compliance
Real-Time Performance Visibility
Targeted Coaching and Skill Development Tools
Is Solidroad Free?
Solidroad is not free. Pricing is customized for each organization. Interested businesses must book a demo and receive tailored pricing based on usage, integrations, and team size. Solidroad is designed primarily for mid-size to large enterprises.
Solidroad Pricing Plans
- Custom Quotes: Pricing is customized based on usage, integrations, and team size. Contact Solidroad for more details and to schedule a demo.
Solidroad Pros & Cons
Reviews 100% of support conversations automatically
Accelerates onboarding with real-world training simulations
Boosts CSAT scores without adding staffing costs
Enterprise-ready with top security certifications
Integrates seamlessly into existing workflows
No public pricing�must request a demo
Geared primarily toward enterprise customers
Initial setup and integration may require onboarding
Focused on support and compliance�not general AI QA
Lacks native mobile management tools for QA admins
