Solidroad is an AI-powered customer experience platform that automates quality assurance (QA) by reviewing 100% of customer conversations and generating individualized training simulations. It equips human reps with real-world practice scenarios and refines AI agent responses. Solidroad integrates with tools like Salesforce, Intercom, and Zoho, delivering real-time performance insights and smarter coaching at scale. With SOC 2 II, GDPR, and ISO 27001 certifications, it’s built for enterprise-grade security and flexibility. Solidroad empowers businesses to improve CSAT, reduce escalation rates, and enhance agent productivity without increasing headcount.
| Solidroad Review Summary | |
| Performance Score | A |
| Content/Output Quality | Actionable and Precise |
| Interface | Modern and Business-Friendly |
| AI Technology |
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| Purpose of Tool | Automate QA and accelerate agent training using AI |
| Compatibility | Web-Based |
| Pricing | Custom Quotes (Enterprise Solutions) |
Who is Best for Using Solidroad?
- Customer Support Teams: Review 100% of conversations, boost agent skills, and improve customer satisfaction systematically.
- CX Leaders: Gain real-time QA insights and actionable coaching data to build high-performing, scalable support organizations.
- AI Operations Managers: Optimize AI agent scripts and behaviors through consistent refinement based on real customer conversations.
- Training and Onboarding Teams: Shorten new hire ramp times with simulation-driven practice based on real-world cases.
- Enterprise Businesses: Automate quality assurance workflows while ensuring enterprise-grade compliance and performance optimization.
Solidroad Key Features
| AI-Powered QA Review Across All Conversations | Individualized Training Simulations for Reps | AI Agent Refinement Insights |
| Seamless Integration with Salesforce, Intercom, Zoho | Smart Reporting and Analytics Dashboards | Multi-Channel Coverage (Support, Billing, Compliance) |
| Simulation for Any Language and Channel | SOC 2 II, ISO 27001, and GDPR Compliance | Real-Time Performance Visibility |
| Targeted Coaching and Skill Development Tools |
Is Solidroad Free?
Solidroad is not free. Pricing is customized for each organization. Interested businesses must book a demo and receive tailored pricing based on usage, integrations, and team size. Solidroad is designed primarily for mid-size to large enterprises.
Solidroad Pricing Plans
- Custom Quotes: Pricing is customized based on usage, integrations, and team size. Contact Solidroad for more details and to schedule a demo.
Solidroad Pros & Cons
Pros
- Reviews 100% of support conversations automatically
- Accelerates onboarding with real-world training simulations
- Boosts CSAT scores without adding staffing costs
- Enterprise-ready with top security certifications
- Integrates seamlessly into existing workflows
Cons
- No public pricing—must request a demo
- Geared primarily toward enterprise customers
- Initial setup and integration may require onboarding
- Focused on support and compliance—not general AI QA
- Lacks native mobile management tools for QA admins
FAQs
What is Solidroad?
Solidroad is an AI platform that automates QA across customer conversations and delivers smart, simulation-based training for human reps.
Is Solidroad free?
No. Solidroad offers custom enterprise pricing after a demo. There are no publicly available free plans.
What integrations does Solidroad support?
Solidroad integrates with Salesforce Service Cloud, Intercom, Zoho, and other popular customer service and CRM platforms.
How does Solidroad improve agent performance?
By reviewing real conversations and simulating training scenarios tailored to the agent’s skills and gaps, improving confidence and performance.
Is Solidroad secure?
Yes. Solidroad is SOC 2 Type II, ISO 27001 certified, and fully GDPR-compliant, ensuring enterprise-grade data protection.
