Smartsupp is an AI-powered live chat tool designed to enhance customer support and sales for businesses. It allows companies to engage with visitors in real-time, offering personalized communication through live chat. Smartsupp also offers chatbot features to automate responses and streamline repetitive tasks, helping businesses provide faster and more efficient customer service. The platform integrates seamlessly with Facebook Messenger, allowing businesses to manage customer conversations across multiple channels.
Additionally, Smartsupp provides useful analytics and statistics to help businesses monitor their customer support efforts, track performance, and optimize service quality. Smartsupp’s flexibility makes it a valuable tool for businesses of all sizes looking to improve their online presence.
| Smartsupp Review Summary | |
| Performance | A |
| Content/Output | Live chat, chatbot automation, and real-time customer support |
| Interface | Easy-to-use, intuitive for all users |
| AI Technology | AI Chatbots, Machine Learning, Natural Language Processing (NLP) |
| Purpose of Tool | Automates and enhances live chat for customer engagement and sales |
| Compatibility | Web-Based, Facebook Messenger Integration |
| Pricing | Free + Paid Plans, starting at $14/month |
Who is Best for Using Smartsupp?
- Small Businesses: Provide quick, efficient customer support and engage with customers through live chat on their websites.
- E-commerce Stores: Increase conversions by engaging with website visitors, answering questions, and guiding them through purchases.
- Support Teams: Automate repetitive tasks with chatbots and ensure quicker response times to customer inquiries.
- Sales Teams: Generate leads, boost conversions, and follow up on customer inquiries in real-time with live chat.
- Marketing Teams: Engage visitors, gather feedback, and promote special offers through real-time conversations on websites.
Smartsupp Key Features
| AI-powered live chat and chatbot automation | Integration with Facebook Messenger | Visitor tracking and real-time analytics |
| Team collaboration tools for enhanced support | Customizable chat widget for websites | Multi-language support for international users |
| Detailed conversation history and performance reports | Automated messages for customer engagement | Mobile-friendly interface for managing chats on the go |
Is Smartsupp Free?
Smartsupp offers a free plan with limited functionality, allowing businesses to use basic live chat features. For more advanced features like chatbots, analytics, and additional chat volume, the following paid plans are available:
- Free Plan – $0: 50 live chat conversations per month, basic live chat features, Facebook Messenger Integration
- Standard Plan – $14/month: 100 live chat conversations per month, chatbots for automations and lead generation, basic statistics and reporting, 14-day free trial
- Pro Plan – $24/month: 100 live chat conversations per month, teams of agents, user roles, multi-language support, advanced analytics and reporting, 14-day free trial
- Ultimate Plan – $239/month: Everything in Pro, plus individual limits, AI chatbot setup by a specialist, dedicated account manager, custom solutions for large teams
Smartsupp Pros & Cons
Pros
- AI-powered chatbots automate repetitive tasks and lead generation.
- Easy integration with Facebook Messenger for seamless communication.
- Real-time analytics helps monitor and improve customer support performance.
- Simple and user-friendly interface makes it accessible for all users.
- Affordable pricing plans to suit businesses of different sizes.
Cons
- Free plan is limited to only 50 live chat conversations per month.
- Advanced features like team roles and analytics are locked behind paid plans.
- Higher-tier plans may be expensive for small businesses with limited budgets.
- Pro features such as multiple agents require the higher-tier Pro and Ultimate plans.
- The 14-day free trial on paid plans may not be enough to fully explore advanced features.
FAQs
How does Smartsupp help with customer engagement?
Smartsupp enables real-time communication with visitors through live chat, making it easier for businesses to assist and engage customers.
Can I use Smartsupp to automate responses?
Yes, Smartsupp offers AI chatbots that can automate responses for common customer inquiries and lead generation tasks.
Is Smartsupp compatible with mobile devices?
Yes, Smartsupp is mobile-friendly, allowing businesses to manage live chats on-the-go from any device.
