Richpanel is an AI-powered platform that helps the customer service field by reducing support costs and tickets. It offers a seamless experience for both customers and support teams. It provides a self-service portal that resolves common issues in real time and an easy-to-use inbox integrating all communication channels.
It offers tools that include an AI assistant, social media moderation, and analytics to improve customer satisfaction and team performance. The platform integrates with popular apps, providing features like customizable reports, assignment rules, and revenue insights from support analytics.
It helps businesses to handle growing volumes efficiently, reduce costs, and boost customer satisfaction without hiring extra staff.
| Richpanel Review Summary | |
| Performance Score | A |
| Interface | User-Friendly |
| AI Technology |
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| Purpose of Tool | Streamlines customer support by reducing costs, automating tickets, and enhancing satisfaction with AI-driven tools. |
| Compatibility | Desktop Computers, Laptop |
| Pricing | Paid starts at $79/Month. |
Who is best for using Richpanel?
- Want to reduce support costs: Businesses want to cut their helpdesk expenses by automating ticket resolution and streamlining workflows.
- Experience high ticket volumes: It provides self-service tools to manage workload efficiently,
- and brands to handle several customer queries.
- Seek better customer satisfaction: Companies focused on improving CSAT scores by providing faster resolutions and 24/7 support.
- Operate across multiple channels: Richpanel’s integrated inbox helps businesses communicate via email, live chat, social media, and other platforms.
Richpanel Key Features
| Self-Service Portal | AI Assistant | Social Media AI Moderator |
| Integrated Channels | Customizable Reports | CSAT Analytics |
| Support Revenue Insights | Team Performance Analytics |
Is Richpanel Free?
No, the platform doesn’t offer any free trial to its users. However, you can go for the paid plans to explore its features further.
Pro Plan
At $79/Month, the plan is perfect for businesses that just start their businesses and use AI to automate their workflows.
- Social Media Moderator AI
- Live chat
- Ticketing System
- Assign & snooze tickets
- Customer Timeline
Pro Max Plan
At $109/Month, Richpanel offers a Pro Max plan that helps businesses that need multiple brands, advanced analytics & social media automation.
- Sidekick AI
- Round-robin assignment
- Multilingual Support
- 10 free collaborators
- 5 Stores
Custom Plan
The following is a customized plan that is perfect For teams with more than 50 agents. The price of the plan depends on your business needs.
- Chat Campaigns
- Spam Filtering Bots
- Unlimited stores
- 25 free collaborators
- Conversations Reports
Richpanel Pros and Cons
Pros
- It guarantees at least a 30% reduction in support costs, which makes this tool budget-friendly.
- The portal helps customers to resolve issues instantly.
- It automates up to 30% of tickets within 60 days.
- Provides detailed insights into team productivity and customer satisfaction metrics.
Cons
- It takes time to learn features like custom reporting and analytics.
- Richpanel didn’t offer its users a free trial.
FAQs
What is the no-risk guarantee?
If Richpanel doesn’t deliver the promised results within 60 days, you receive a full refund, even for annual contracts.
How easy is the migration process?
It offers white-glove migration, ensuring your data and systems transfer smoothly without disrupting operations
What reporting options are available?
The platform offers customizable reports on ticket volume, CSAT, team performance, and revenue from support.
