Reamaze Review – Cost, Use Cases & Alternatives [2025]

Name: Reamaze
Price: 29 USD
Rating: 4.5 (4 reviews)
Author: AIChief

AIChief Verdict

AIChief Rating

(4.5)

Visit Reamaze

Reamaze is an AI-powered helpdesk and live chat platform designed to unify customer support across multiple channels—email, chat, social media, SMS, and more. Tailored for ecommerce and SaaS businesses, it blends human agents and AI bots to automate conversations, guide customers, and resolve issues faster. Reamaze includes advanced tools like customizable chat widgets, automated workflows, canned responses, and a built-in knowledge base. It also integrates natively with platforms like Shopify, WooCommerce, BigCommerce, and Stripe—making it a true customer service hub for digital-first teams.

Features

(4.5)

Accessibility

(4.5)

Compatibility

(4.5)

User Friendliness

(4.6)

Updated October 12, 2025

Reamaze is an AI-powered helpdesk and live chat platform designed to unify customer support across multiple channels�email, chat, social media, SMS, and more. Tailored for ecommerce and SaaS businesses, it blends human agents and AI bots to automate conversations, guide customers, and resolve issues faster. Reamaze includes advanced tools like customizable chat widgets, automated workflows, canned responses, and a built-in knowledge base. It also integrates natively with platforms like Shopify, WooCommerce, BigCommerce, and Stripe�making it a true customer service hub for digital-first teams.

Reamaze Review Summary

Performance Score

A+

Content/Output Quality

Context-Aware & Customer-Centric

Interface

Unified, Responsive, Multi-Channel

AI Technology

AI Auto-Responder
Workflow Automation
Sentiment Analysis
Intent Recognition

Purpose of Tool

Provide unified, AI-powered support via chat, email, and bots

Compatibility

Web App + Shopify, BigCommerce, WooCommerce Integrations

Pricing

Free trial available; Paid plans start at $29/month per team member

Who is Best for Using Reamaze?

Ecommerce Store Owners: Who want to streamline support across email, live chat, and Instagram DMs.
SaaS Teams: Looking to scale customer service using AI bots, automations, and integrated CRM data.
Customer Support Managers: Who need workflows, SLAs, and multi-agent inboxes to manage large volumes.
Startups: Seeking a helpdesk that doubles as a proactive sales tool through chat engagement.

Reamaze Key Features

AI Chatbots & Autoresponders

Live Chat & Email Inbox

Multi-Channel Messaging (Instagram, SMS, Messenger)

Shopify & Stripe Integrations

Workflow & SLA Automation

FAQ Builder & Knowledge Base

Customizable Chat Widgets

CRM & Order Info Inside Inbox

Is Reamaze Free?

Reamaze does not offer a permanent free plan but includes a free trial to test its full features. After the trial, pricing is based on user count and feature access.

Reamaze Pricing Plans

Basic Plan � $29/month per team member: Live chat + email inbox, basic workflows and bots, Shopify & WooCommerce integrations, up to 1 brand.
Pro Plan � $49/month per team member: Multi-brand support, advanced workflows & automation, canned responses + FAQs, custom chat widget branding.
Plus & Enterprise � Custom Pricing: Priority support, API access, SLA management and audit logs, high-volume ecommerce support tools.

Reamaze Pros & Cons

Pros

Combines helpdesk, live chat, and AI bots in one place

Seamless ecommerce platform integrations

Supports multiple channels, including Instagram and Messenger

Smart automations reduce repetitive support work

Great user interface for teams and agents

Cons

Pricing grows quickly with team size

No forever free plan for small teams

Advanced analytics only in higher tiers

Mobile app UI less robust than desktop

Learning curve for configuring automations

FAQs

Can Reamaze integrate with Shopify and Stripe?

Yes, Reamaze connects directly with Shopify, Stripe, and other ecommerce tools for full customer and order visibility.

Does Reamaze include AI chatbots?

Yes, the platform includes AI-powered bots and auto-responders that handle repetitive queries and trigger workflows.

Is Reamaze good for SaaS support teams?

Absolutely. It offers shared inboxes, SLAs, team collaboration tools, and AI automations ideal for scaling SaaS businesses.

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Editorial Staff

The Editorial Staff at AIChief is a team of Professional Content writers with extensive experience in the field of AI and Marketing. AIChief was Founded in 2023, AIChief has quickly grown to become the largest free AI resource hub in the industry. Stay connected with them on Facebook, Instagram and X for the latest updates.

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