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Reamaze

(4.5)

Claim AI Tool
Paid Plan - CustomPaid Plan - from $29

Platform:

Web, Android, ios

Best for:

Unifying Customer Support Across Multiple Channels

Free Trial:

Not Available

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AIChief Verdict
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AIChief Rating

(4.5)

Visit Reamaze

Reamaze is an AI-powered helpdesk and live chat platform designed to unify customer support across multiple channels—email, chat, social media, SMS, and more. Tailored for ecommerce and SaaS businesses, it blends human agents and AI bots to automate conversations, guide customers, and resolve issues faster. Reamaze includes advanced tools like customizable chat widgets, automated workflows, canned responses, and a built-in knowledge base. It also integrates natively with platforms like Shopify, WooCommerce, BigCommerce, and Stripe—making it a true customer service hub for digital-first teams.

Features

(4.5)

Accessibility

(4.5)

Compatibility

(4.5)

User Friendliness

(4.6)

Updated November 26, 2025

What is Reamaze?

Reamaze is an AI-powered helpdesk and live chat platform designed to unify customer support across multiple channels�email, chat, social media, SMS, and more. Tailored for ecommerce and SaaS businesses, it blends human agents and AI bots to automate conversations, guide customers, and resolve issues faster. Reamaze includes advanced tools like customizable chat widgets, automated workflows, canned responses, and a built-in knowledge base. It also integrates natively with platforms like Shopify, WooCommerce, BigCommerce, and Stripe�making it a true customer service hub for digital-first teams.

Reamaze Review Summary
Performance Score
A+
Content/Output Quality
Context-Aware & Customer-Centric
Interface
Unified, Responsive, Multi-Channel
AI Technology
  • AI Auto-Responder
  • Workflow Automation
  • Sentiment Analysis
  • Intent Recognition
Purpose of Tool
Provide unified, AI-powered support via chat, email, and bots
Compatibility
Web App + Shopify, BigCommerce, WooCommerce Integrations
Pricing
Free trial available; Paid plans start at $29/month per team member

Who is Best for Using Reamaze?

  • Ecommerce Store Owners: Who want to streamline support across email, live chat, and Instagram DMs.
  • SaaS Teams: Looking to scale customer service using AI bots, automations, and integrated CRM data.
  • Customer Support Managers: Who need workflows, SLAs, and multi-agent inboxes to manage large volumes.
  • Startups: Seeking a helpdesk that doubles as a proactive sales tool through chat engagement.
Reamaze Key Features
AI Chatbots & Autoresponders
Live Chat & Email Inbox
Multi-Channel Messaging (Instagram, SMS, Messenger)
Shopify & Stripe Integrations
Workflow & SLA Automation
FAQ Builder & Knowledge Base
Customizable Chat Widgets
CRM & Order Info Inside Inbox

Is Reamaze Free?

Reamaze does not offer a permanent free plan but includes a free trial to test its full features. After the trial, pricing is based on user count and feature access.

Reamaze Pricing Plans

  • Basic Plan � $29/month per team member: Live chat + email inbox, basic workflows and bots, Shopify & WooCommerce integrations, up to 1 brand.
  • Pro Plan � $49/month per team member: Multi-brand support, advanced workflows & automation, canned responses + FAQs, custom chat widget branding.
  • Plus & Enterprise � Custom Pricing: Priority support, API access, SLA management and audit logs, high-volume ecommerce support tools.

Reamaze Pros & Cons

Pros
Combines helpdesk, live chat, and AI bots in one place
Seamless ecommerce platform integrations
Supports multiple channels, including Instagram and Messenger
Smart automations reduce repetitive support work
Great user interface for teams and agents
Cons
Pricing grows quickly with team size
No forever free plan for small teams
Advanced analytics only in higher tiers
Mobile app UI less robust than desktop
Learning curve for configuring automations

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FAQs

Can Reamaze integrate with Shopify and Stripe?

Yes, Reamaze connects directly with Shopify, Stripe, and other ecommerce tools for full customer and order visibility.

Does Reamaze include AI chatbots?

Yes, the platform includes AI-powered bots and auto-responders that handle repetitive queries and trigger workflows.

Is Reamaze good for SaaS support teams?

Absolutely. It offers shared inboxes, SLAs, team collaboration tools, and AI automations ideal for scaling SaaS businesses.

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