Reamaze is an AI-powered helpdesk and live chat platform designed to unify customer support across multiple channels—email, chat, social media, SMS, and more. Tailored for ecommerce and SaaS businesses, it blends human agents and AI bots to automate conversations, guide customers, and resolve issues faster. Reamaze includes advanced tools like customizable chat widgets, automated workflows, canned responses, and a built-in knowledge base. It also integrates natively with platforms like Shopify, WooCommerce, BigCommerce, and Stripe—making it a true customer service hub for digital-first teams.
| Reamaze Review Summary | |
| Performance Score | A+ |
| Content/Output Quality | Context-Aware & Customer-Centric |
| Interface | Unified, Responsive, Multi-Channel |
| AI Technology |
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| Purpose of Tool | Provide unified, AI-powered support via chat, email, and bots |
| Compatibility | Web App + Shopify, BigCommerce, WooCommerce Integrations |
| Pricing | Free trial available; Paid plans start at $29/month per team member |
Who is Best for Using Reamaze?
- Ecommerce Store Owners: Who want to streamline support across email, live chat, and Instagram DMs.
- SaaS Teams: Looking to scale customer service using AI bots, automations, and integrated CRM data.
- Customer Support Managers: Who need workflows, SLAs, and multi-agent inboxes to manage large volumes.
- Startups: Seeking a helpdesk that doubles as a proactive sales tool through chat engagement.
Reamaze Key Features
| AI Chatbots & Autoresponders | Live Chat & Email Inbox | Multi-Channel Messaging (Instagram, SMS, Messenger) |
| Shopify & Stripe Integrations | Workflow & SLA Automation | FAQ Builder & Knowledge Base |
| Customizable Chat Widgets | CRM & Order Info Inside Inbox |
Is Reamaze Free?
Reamaze does not offer a permanent free plan but includes a free trial to test its full features. After the trial, pricing is based on user count and feature access.
Reamaze Pricing Plans
- Basic Plan – $29/month per team member: Live chat + email inbox, basic workflows and bots, Shopify & WooCommerce integrations, up to 1 brand.
- Pro Plan – $49/month per team member: Multi-brand support, advanced workflows & automation, canned responses + FAQs, custom chat widget branding.
- Plus & Enterprise – Custom Pricing: Priority support, API access, SLA management and audit logs, high-volume ecommerce support tools.
Reamaze Pros & Cons
Pros
- Combines helpdesk, live chat, and AI bots in one place
- Seamless ecommerce platform integrations
- Supports multiple channels, including Instagram and Messenger
- Smart automations reduce repetitive support work
- Great user interface for teams and agents
Cons
- Pricing grows quickly with team size
- No forever free plan for small teams
- Advanced analytics only in higher tiers
- Mobile app UI less robust than desktop
- Learning curve for configuring automations
Can Reamaze integrate with Shopify and Stripe?
Yes, Reamaze connects directly with Shopify, Stripe, and other ecommerce tools for full customer and order visibility.
Does Reamaze include AI chatbots?
Yes, the platform includes AI-powered bots and auto-responders that handle repetitive queries and trigger workflows.
Is Reamaze good for SaaS support teams?
Absolutely. It offers shared inboxes, SLAs, team collaboration tools, and AI automations ideal for scaling SaaS businesses.
