Reamaze is an AI-powered helpdesk and live chat platform designed to unify customer support across multiple channels�email, chat, social media, SMS, and more. Tailored for ecommerce and SaaS businesses, it blends human agents and AI bots to automate conversations, guide customers, and resolve issues faster. Reamaze includes advanced tools like customizable chat widgets, automated workflows, canned responses, and a built-in knowledge base. It also integrates natively with platforms like Shopify, WooCommerce, BigCommerce, and Stripe�making it a true customer service hub for digital-first teams.
Performance Score
A+
Content/Output Quality
Context-Aware & Customer-Centric
Interface
Unified, Responsive, Multi-Channel
AI Technology
- AI Auto-Responder
- Workflow Automation
- Sentiment Analysis
- Intent Recognition
Purpose of Tool
Provide unified, AI-powered support via chat, email, and bots
Compatibility
Web App + Shopify, BigCommerce, WooCommerce Integrations
Pricing
Free trial available; Paid plans start at $29/month per team member
Who is Best for Using Reamaze?
- Ecommerce Store Owners: Who want to streamline support across email, live chat, and Instagram DMs.
- SaaS Teams: Looking to scale customer service using AI bots, automations, and integrated CRM data.
- Customer Support Managers: Who need workflows, SLAs, and multi-agent inboxes to manage large volumes.
- Startups: Seeking a helpdesk that doubles as a proactive sales tool through chat engagement.
AI Chatbots & Autoresponders
Live Chat & Email Inbox
Multi-Channel Messaging (Instagram, SMS, Messenger)
Shopify & Stripe Integrations
Workflow & SLA Automation
FAQ Builder & Knowledge Base
Customizable Chat Widgets
CRM & Order Info Inside Inbox
Is Reamaze Free?
Reamaze does not offer a permanent free plan but includes a free trial to test its full features. After the trial, pricing is based on user count and feature access.
Reamaze Pricing Plans
- Basic Plan � $29/month per team member: Live chat + email inbox, basic workflows and bots, Shopify & WooCommerce integrations, up to 1 brand.
- Pro Plan � $49/month per team member: Multi-brand support, advanced workflows & automation, canned responses + FAQs, custom chat widget branding.
- Plus & Enterprise � Custom Pricing: Priority support, API access, SLA management and audit logs, high-volume ecommerce support tools.
Reamaze Pros & Cons
Combines helpdesk, live chat, and AI bots in one place
Seamless ecommerce platform integrations
Supports multiple channels, including Instagram and Messenger
Smart automations reduce repetitive support work
Great user interface for teams and agents
Pricing grows quickly with team size
No forever free plan for small teams
Advanced analytics only in higher tiers
Mobile app UI less robust than desktop
Learning curve for configuring automations
