Proto CX is an enterprise-grade AI customer experience platform that enables organizations to build and deploy multilingual chatbots for customer support, citizen services, and operational automation. It�s particularly suited for sectors like government, banking, and e-commerce. With Natural Language Processing (NLP) tailored for over 100 local and indigenous languages, Proto CX helps businesses automate customer service while maintaining cultural relevance and compliance. It includes tools for conversation design, live agent handover, analytics, and integration with major channels like WhatsApp, Messenger, and web chat�all built with a focus on privacy, scalability, and real-time service delivery.
Performance Score
A+
Content/Output Quality
Enterprise-Ready & Localized
Interface
Dashboard-Based, CX Focused
AI Technology
- Multilingual NLP
- Automation Workflow AI
- Sentiment Analysis
- Regulatory Compliance AI
Purpose of Tool
Deploy multilingual AI chatbots for large-scale customer and citizen support
Compatibility
Web-Based + Integration with Messaging Channels (WhatsApp, Messenger, etc.)
Pricing
Custom Enterprise Pricing
Who is Best for Using Proto CX?
- Government Agencies: Deliver services in multiple languages and regions with citizen-facing automation.
- Banks & Fintech Companies: Automate support workflows with compliance and data privacy in mind.
- E-commerce Platforms: Provide multilingual support and seamless live chat escalation.
- Contact Centers: Seek hybrid AI + human chat flows to scale 24/7 customer service.
Multilingual Chatbot Builder
100+ Local & Indigenous Languages
Workflow Automation Designer
Live Agent Escalation
Sentiment Detection & Analysis
Omnichannel Integration (Web, WhatsApp, Messenger)
Compliance-Ready Architecture
Analytics & Performance Reports
Real-Time Service Delivery
Is Proto CX Free?
Proto CX does not offer a free version. It follows a custom enterprise pricing model, depending on user volume, features, and deployment scale. Organizations must request a quote based on their specific needs and regulatory environment.
Proto CX Pros & Cons
Built specifically for high-scale, regulated environments
Unmatched multilingual coverage, including indigenous languages
Seamless integrations with major chat platforms
Includes live agent fallback and CX automation
AI tailored for compliance-heavy sectors like finance and government
No self-service free tier�requires enterprise onboarding
Setup may involve custom deployment or training
Best suited for organizations, not individuals or startups
Pricing details are only available upon request
May be overbuilt for small businesses or informal CX
FAQs
