Pilea IO is an AI-powered knowledge management and customer support assistant designed to centralize your company’s information and automate customer responses. It helps teams build intelligent help centers, internal wikis, and support bots using company-specific documents, conversations, and tools. The platform ingests data from tools like Slack, Notion, Intercom, and Google Docs, creating a single source of truth that stays current. Users can deploy AI-powered assistants to answer questions internally or for customers, freeing up human agents for complex issues. With simple integrations and a no-code setup, Pilea makes your company smarter, more scalable, and radically more efficient at handling support requests.
| Pilea IO Review Summary | |
| Performance Score | A |
| Content/Output Quality | Contextual & Relevant |
| Interface | Clean & Intuitive |
| AI Technology |
|
| Purpose of Tool | Automate support and internal knowledge delivery |
| Compatibility | Web-Based, Integrates with tools like Notion & Slack |
| Pricing | Free plan + Paid plans starting at $39/month |
Who is Using Pilea IO?
- Customer Support Teams: Automate repetitive questions and offer customers instant, relevant answers from your knowledge base.
- Startups & SaaS Companies: Build smarter internal documentation that scales as your product and team grow.
- HR & Ops Teams: Use AI to answer internal questions about policies, onboarding, and workflows instantly.
- Product & Tech Teams: Centralize technical documentation and deploy AI assistants to help employees find accurate answers fast.
Pilea IO Key Features
| AI-Powered Help Assistant | Centralized Knowledge Base | Slack + Notion Integration |
| GPT-Based Answering Engine | Auto-Updating Documentation | Embedding Search |
| Custom Branding | Internal & External Modes |
Is Pilea IO Free?
Yes, Pilea IO offers a free tier with basic functionality and paid plans for teams that need advanced features and integrations.
Pilea IO Pricing Plans
- Free Plan – $0/month: 1 Assistant, up to 2 sources (e.g., Notion, Google Docs), basic Slack integration, limited branding, community support.
- Startup Plan – $39/month: 3 Assistants, 5+ Data Sources, enhanced integrations (Slack, Notion, GDrive), advanced analytics, email support.
- Growth Plan – $79/month: 5+ Assistants, unlimited sources, full branding control, priority support, API access.
- Enterprise Plan – Custom pricing: Unlimited Assistants, SOC-2 compliance, dedicated CSM, SAML/SSO, white-labeled experience.
Pilea IO Pros & Cons
Pros
- Reduces support tickets through AI self-service tools
- Works with popular tools like Notion, Intercom, Slack
- Easy no-code setup for deploying assistants
- Smart search understands context and phrasing
- Supports both internal and external use cases
Cons
- Branding options limited on free tier
- May require training for better results on complex queries
- Full integrations and features locked behind higher plans
- API access only available at premium tiers
- Enterprise support needs direct contact to activate
FAQs
Can Pilea IO replace my live chat support?
Not entirely. It handles FAQs and known questions well but still relies on human agents for complex or emotional cases.
What platforms does Pilea integrate with?
It integrates with Notion, Slack, Google Docs, Intercom, and more to pull data into your knowledge assistant.
Is Pilea secure for internal company data?
Yes, enterprise-grade security is available including SOC-2, with access controls, encryption, and SSO support.
