PerfectBot is an AI-powered customer support agent that integrates directly with Gorgias, providing intelligent, human-like responses via chat and email. Designed specifically for eCommerce, PerfectBot automates customer support by handling a wide range of customer queries, objections, and ticket resolutions. It works by analyzing and learning from the store’s content, including product details, customer interactions, and support policies.
With PerfectBot, businesses can handle over 60% of customer tickets autonomously, while the AI assistant also engages customers in real-time, offering responses and resolving issues without human intervention. It also supports multilingual conversations, ensuring global reach. PerfectBot saves businesses time, improves response times, and reduces the cost of manual support.
| PerfectBot Review Summary | |
| Performance Score | A+ |
| Content Quality | Human-like, context-aware customer support automation |
| Interface | Seamless integration with Gorgias, simple dashboard |
| AI Technology |
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| Purpose of Tool | Automate customer support with AI-driven responses and resolutions |
| Compatibility | Gorgias, Shopify, Multilingual support |
| Pricing | Starts at $99/month, with scalable options for additional leads |
Who is Using PerfectBot?
- Shopify Stores: Automate customer support, improving response times and customer satisfaction while lowering costs.
- E-commerce Businesses: Enhance customer service without increasing operational costs.
- Customer Support Teams: Free up human agents to handle complex queries by offloading routine tasks to the AI agent.
- Global Brands: Use PerfectBot to provide multilingual support to international customers.
PerfectBot Key Features
| Fully automated support for chat and email inquiries | Human-like AI responses with context-aware, multilingual support (45+ languages) | Integration with Shopify for personalized responses based on customer data |
| Smart handover scenarios, allowing seamless transfer to human agents when needed | AI-driven objection handling and ticket resolution without human intervention | 24/7 service to handle customer queries and reduce response time |
| Multilingual support, ensuring global customers receive assistance in their preferred language | Customizable AI behavior, including greetings, responses, and escalation scenarios | Detailed performance metrics and insights to optimize the AI’s effectiveness |
Is PerfectBot Free?
PerfectBot offers a 7-day free trial for users to experience its capabilities. After the trial period, the service is priced based on the number of conversations it handles, starting at $99/month for 1 LinkedIn profile and scaling with additional profiles and features.
PerfectBot Pricing Plans
- 100 Revived Leads – $99/month: 1 LinkedIn profile, 100 prospects for re-engagement, $1 per revived lead after included actions.
- 1000 Revived Leads – $499/month: 10 LinkedIn profiles, 1000 prospects for re-engagement, $0.50 per revived lead after included actions.
- 2000 Revived Leads – $799/month: 30 LinkedIn profiles, 2000 prospects for re-engagement, $0.40 per revived lead after included actions.
- 3000 Revived Leads – $999/month: 50 LinkedIn profiles, 3000 prospects for re-engagement, $0.33 per revived lead after included actions.
PerfectBot Pros & Cons
Pros
- Cost-Effective: PerfectBot offers an affordable solution for automating customer support compared to competitors.
- Multilingual: Supports 45+ languages, making it ideal for global businesses.
- Shopify Integration: Direct integration with Shopify provides personalized, data-driven customer support.
- AI-Driven Objection Handling: The AI effectively manages objections and helps convert potential customers.
- 24/7 Support: Provides around-the-clock customer service, enhancing customer satisfaction and engagement.
- Customizable: Businesses can customize greetings, handovers, and response templates to align with their brand.
Cons
- Limited to Gorgias and Shopify: Primarily works within the Gorgias environment, limiting its use outside these platforms.
- Initial Setup: Requires some customization to fine-tune the AI for specific business needs.
- Pricing Model for Larger Businesses: The pricing can increase significantly with more profiles and higher lead volumes.
- May Not Handle Highly Complex Issues: While the AI is powerful, more complex issues may require human intervention.
How does PerfectBot integrate with Shopify?
PerfectBot integrates directly with Shopify to access customer order data, allowing the AI to offer personalized support based on order history and subscriptions.
Can I customize the AI’s responses?
Yes, PerfectBot allows full customization of the AI’s behavior, including its greeting, responses, and handover messages.
How much can I save with PerfectBot compared to Gorgias?
PerfectBot offers a significantly more cost-effective solution, saving businesses up to 80% compared to Gorgias, depending on the number of tickets handled.
