Freshchat is an innovative tool that uses advanced AI algorithms and technologies to provide the best solution for managing customer interactions. These interactions are across various channels to improve conversations with automation.
Freshworks powers this tool to provide mini support and meaningful conversations with every customer. The intelligent AI technology used in this tool works on several communication strategies to adapt to a brand's different needs. The dynamic platform helps the user optimize customer engagement through multiple channels.
Performance Score
A
Conversation Quality
Good
Interface
User-Friendly Interface
AI Technology
Machine Learning (ML), Natural Language Processing (NLP), Deep Learning (DL)
Purpose of Tool
The purpose of this tool is to streamline customer interactions with AI.
Compatibility
Web Browsers
Pricing
Free plan along with paid options
Who is best for using Freshchat?
- E-commerce Stores: This platform is used by e-commerce stores to enhance customer service and sales through live chatbot interactions.
- Tech Startups: Tech startups use it to provide agile and scalable solutions that help them grow quickly.
- Healthcare Professionals: Freshchat is used by healthcare professionals to collect patient data and schedule appointments.
- Large Enterprises: It is used by enterprises to scale and meet the needs of large organizations with complex workflows and operations.
AI-powered Chatbots
Omnichannel Messaging
Proactive Campaigns
In-depth Analytics
Freshworks Suite Integration
Compatibility with CRM Systems
API Access
Plugin Ecosystem
Is Freshchat Free?
Yes, this tool offers a free plan extended with paid plans. Users of this platform can choose from a range of plans that are according to their preferences. The details of these plans are as follows:
Free Plan
- Website live chat, email, and a unified agent workspace for secure, streamlined, and efficient customer service
- Free up to 10 agents.�
Growth Plan $19/agent/month, billed annually
- Everything is in the free plan, plus WhatsApp, Facebook Messenger, and more, with real-time dashboards.
Pro Plan for $49/agent/month, billed annually
- Everything in Growth plus custom dashboards, effective routing mechanisms, and multiple SLA policies
Enterprise Plan for $79/agent/month, billed annually
- Everything in Pro plus skills-based assignments, additional security features, and more
Freshchat Pros and Cons
This tool provides improved customer service efficiency and resolution times.
The personalized recommendation can enhance agent productivity.
Data-driven insights help in decision-making and proactive customer engagement.
This tool has a slight learning curve for beginners and new users.
It is a cloud-based platform that requires a stable internet connection.
