Freshchat Review – Cost, Use Cases & Alternatives [2025]

Name: Freshchat
Price: 19 USD
Rating: 4.5 (4 reviews)
Author: AIChief

AIChief Verdict

AIChief Rating

(4.5)

Visit Freshchat

The expert editorial staff of AIChief has carefully evaluated the Freshchat platform by Freshworks and concluded that it uses a range of AI technologies for customer service, sales, marketing, and IT service management (ITSM) solutions. We highly recommend using this platform for AI to identify trends, predict customer churn, and recommend proactive actions to improve customer satisfaction. The chatbot created by this platform can also handle routine inquiries and answer questions.

Features

(4.6)

Accessibility

(4.5)

Compatibility

(4.4)

User Friendliness

(4.5)

Updated October 14, 2025

Freshchat is an innovative tool that uses advanced AI algorithms and technologies to provide the best solution for managing customer interactions. These interactions are across various channels to improve conversations with automation.

Freshworks powers this tool to provide mini support and meaningful conversations with every customer. The intelligent AI technology used in this tool works on several communication strategies to adapt to a brand's different needs. The dynamic platform helps the user optimize customer engagement through multiple channels.

Freshchat Review Summary

Performance Score

Conversation Quality

Good

Interface

User-Friendly Interface

AI Technology

Machine Learning (ML), Natural Language Processing (NLP), Deep Learning (DL)

Purpose of Tool

The purpose of this tool is to streamline customer interactions with AI.

Compatibility

Web Browsers

Pricing

Free plan along with paid options

Who is best for using Freshchat?

E-commerce Stores: This platform is used by e-commerce stores to enhance customer service and sales through live chatbot interactions.
Tech Startups: Tech startups use it to provide agile and scalable solutions that help them grow quickly.
Healthcare Professionals: Freshchat is used by healthcare professionals to collect patient data and schedule appointments.
Large Enterprises: It is used by enterprises to scale and meet the needs of large organizations with complex workflows and operations.

Freshchat Key Features

AI-powered Chatbots

Omnichannel Messaging

Proactive Campaigns

In-depth Analytics

Freshworks Suite Integration

Compatibility with CRM Systems

API Access

Plugin Ecosystem

Is Freshchat Free?

Yes, this tool offers a free plan extended with paid plans. Users of this platform can choose from a range of plans that are according to their preferences. The details of these plans are as follows:

Free Plan

Website live chat, email, and a unified agent workspace for secure, streamlined, and efficient customer service
Free up to 10 agents.�

Growth Plan $19/agent/month, billed annually

Everything is in the free plan, plus WhatsApp, Facebook Messenger, and more, with real-time dashboards.

Pro Plan for $49/agent/month, billed annually

Everything in Growth plus custom dashboards, effective routing mechanisms, and multiple SLA policies

Enterprise Plan for $79/agent/month, billed annually

Everything in Pro plus skills-based assignments, additional security features, and more

Freshchat Pros and Cons

Pros

This tool provides improved customer service efficiency and resolution times.

The personalized recommendation can enhance agent productivity.

Data-driven insights help in decision-making and proactive customer engagement.

Cons

This tool has a slight learning curve for beginners and new users.

It is a cloud-based platform that requires a stable internet connection.

FAQs

What Makes Freshchat Unique?

The ability of smart integration with AI to enhance user productivity makes it unique.

Is Freshworks easy to use?

Yes, this tool has a user-friendly interface that requires minimal setup for the ease of the user.

Can Freshworks integrate with my existing systems?

Yes, this tool offers a range of integrations with popular CRM tools with automation.

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Editorial Staff

The Editorial Staff at AIChief is a team of Professional Content writers with extensive experience in the field of AI and Marketing. AIChief was Founded in 2023, AIChief has quickly grown to become the largest free AI resource hub in the industry. Stay connected with them on Facebook, Instagram and X for the latest updates.

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