Eclipse AI is an AI-powered platform that centralizes and analyzes customer feedback from various channels, providing actionable insights to enhance customer experience.
Eclipse AI Review Summary
Performance Score
A
Content/Output Quality
High
Interface
User-Friendly
AI Technology
Advanced
Purpose of Tool
Customer Feedback Analysis
Compatibility
Multiple Platforms
Pricing
Free Plan; Paid Plans from $120/month
Who is Best for Using Eclipse AI?
- Multi-Location Businesses: Companies with multiple locations seeking unified customer feedback analysis.
- Customer Experience Teams: Teams aiming to enhance customer satisfaction through data-driven insights.
- Marketing Departments: Departments needing to monitor and respond to customer sentiments across various channels.
- Franchise Operations: Franchise operations requiring consistent service quality and customer experience across locations.
Unified Feedback Collection
AI-Powered Insights
Customizable Dashboards
Social Listening
Speech Analytics
Open-Source Intelligence
Automated Reporting
Integration Capabilities
Is Eclipse AI Free?
Eclipse AI offers a Forever Free plan, providing basic functionalities suitable for small businesses. This plan includes data source integration, unlimited survey capabilities, 200 audio/video calls per month, and unlimited .csv file uploads. For more advanced features and additional user licenses, paid plans are available. ((
Pricing Plans
- Free Plan: Includes 1 user, data source integration, unlimited surveys, 200 audio/video calls per month, and unlimited .csv file uploads.
- Basic Plan – $120/month: Includes 3 users, all Free Plan features, plus custom date filters and automated tagging systems.
- Professional Plan – $199/month: Includes 5 users, all Basic Plan features, plus full API access, reusable tokenized surveys, and advanced customization options. Free for 30 days. ((
Pros & Cons
Centralizes customer feedback from multiple channels.
Provides AI-driven, actionable insights to improve customer experience.
Offers customizable dashboards for data visualization.
Supports social listening and speech analytics for comprehensive feedback analysis.
Integrates with various platforms, enhancing data collection and analysis capabilities.
Some advanced features are only available in paid plans.
The platform may require a learning curve for new users.
Integration setup may require technical expertise for certain platforms.
Real-time data processing may be limited by the volume of incoming feedback.
Pricing may be a consideration for small businesses with limited budgets.
