Deflekt is an impressive tool for reducing the volume of support tickets, which makes customer and coworker support more efficient. It uses AI to automatically answer up to 50% of the common questions that will be submitted as tickets.
The setup process is easy and quick. It takes only five minutes to integrate smoothly with your existing helpdesk systems, such as Zendesk or Intercom. Deflekt is a perfect solution for businesses looking to streamline their support process.
In addition, this AI tool works across multiple channels, including email, web chat, Slack, and Microsoft Teams, allowing it to respond to inquiries.
| Deflekt Review Summary | |
| Performance Score | A+ |
| Interface | Superior |
| AI Technology |
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| Purpose of Tool | Automates customer and coworker support, reducing the number of tickets. |
| Compatibility | Desktop Computers, Laptop |
| Pricing | Free with Paid Starts at $17 |
Who is best for using Deflekt?
- Customer Support Teams: Deflekt automates responses to common questions, allowing their agents to focus on more complex issues.
- IT Departments: The platform can manage internal communication and reduce the burden on support staff.
- E-commerce Businesses: Deflekt handles customer inquiries about products, orders, shipping, and returns.
- SaaS Companies: It can answer product-related questions and provide technical support, improving user experience and reducing customer frustration.
Deflekt Key Features
| Multi-channel Support | Easy Setup | AI-driven Automatic Ticket Deflection |
| Customizable Content | Brand Localization | Seamless Integration |
| Document Management | Support Several Languages |
Is Deflekt Free?
Yes, the platform offers a free trial with limited functionalities.
- 1 project
- All channels
- 100 documents
- One-time 100 deflections
Grow Plan
At $17, the Grow plan of Deflekt offers some impressive features.
- 3 projects
- All channels
- 1.000 documents
- 1.500 deflections monthly
Pro Plan
At $67, you can get the advanced capabilities of the Deflekt tool.
- 10 projects
- All channels
- 5.000 documents
- 6.000 deflections monthly
Custom Plan
At $499, you can buy this plan and enhance your creativity further.
Deflekt Pros and Cons
Pros
- It automates responses and significantly cuts down the number of support tickets.
- It only takes 5 minutes to set up and is easy for any business to start.
- It works seamlessly across various channels.
- You can set the content, tone, and branding to match your business.
Cons
- It has limited support for older platforms.
- Setting up multiple channels and fine-tuning content could be complex for some users.
FAQs
What is a project or channel in Deflekt?
A project refers to a collection of documents, branding, and channels, such as email or web chat, while channels are the methods through which users interact with the tool.
Can I integrate Deflekt with my existing helpdesk system?
Yes, Deflekt integrates with popular systems like Zendesk and Intercom, streamlining your workflow and enhancing ticket deflection.
How many documents can I add to Deflekt?
You can add documents such as PDFs, Word files, and webpages. The number of documents you can upload depends on your subscription plan.
