Deflekt is an impressive tool for reducing the volume of support tickets, which makes customer and coworker support more efficient. It uses AI to automatically answer up to 50% of the common questions that will be submitted as tickets.
The setup process is easy and quick. It takes only five minutes to integrate smoothly with your existing helpdesk systems, such as Zendesk or Intercom. Deflekt is a perfect solution for businesses looking to streamline their support process.
In addition, this AI tool works across multiple channels, including email, web chat, Slack, and Microsoft Teams, allowing it to respond to inquiries.
Performance Score
A+
Interface
Superior
AI Technology
- Natural Language Processing
- Machine Learning
Purpose of Tool
Automates customer and coworker support, reducing the number of tickets.
Compatibility
Desktop Computers, Laptop
Pricing
Free with Paid Starts at $17
Who is best for using Deflekt?
- Customer Support Teams: Deflekt automates responses to common questions, allowing their agents to focus on more complex issues.
- IT Departments: The platform can manage internal communication and reduce the burden on support staff.
- E-commerce Businesses: Deflekt handles customer inquiries about products, orders, shipping, and returns.�
- SaaS Companies: It can answer product-related questions and provide technical support, improving user experience and reducing customer frustration.
Multi-channel Support
Easy Setup
AI-driven Automatic Ticket Deflection
Customizable Content
Brand Localization
Seamless Integration
Document Management
Support Several Languages
Is Deflekt Free?
Yes, the platform offers a free trial with limited functionalities.
- 1 project
- All channels
- 100 documents
- One-time 100 deflections
Grow Plan
At $17, the Grow plan of Deflekt offers some impressive features.
- 3 projects
- All channels
- 1.000 documents
- 1.500 deflections monthly
Pro Plan
At $67, you can get the advanced capabilities of the Deflekt tool.
- 10 projects
- All channels
- 5.000 documents
- 6.000 deflections monthly
Custom Plan�
At $499, you can buy this plan and enhance your creativity further.
�Deflekt Pros and Cons
It automates responses and significantly cuts down the number of support tickets.
It only takes 5 minutes to set up and is easy for any business to start.
It works seamlessly across various channels.
You can set the content, tone, and branding to match your business.
It has limited support for older platforms.
Setting up multiple channels and fine-tuning content could be complex for some users.
