Crisp Chat is an all-in-one customer messaging platform designed to help businesses streamline communication across multiple channels. It unifies live chat, email, Messenger, Instagram, WhatsApp, and more in a single inbox while layering in automation, chatbots, and CRM features.
Designed for sales, support, and marketing teams, Crisp empowers businesses to automate replies, personalize conversations, track customer behavior, and close more deals—without juggling tools.
Its shared inbox, co-browsing, help desk, and chatbot builder make it a one-stop solution. Whether you’re onboarding users or resolving issues, Crisp offers speed, intelligence, and a delightful user experience.
| Crisp Chat Review Summary | |
| Performance Score | A+ – Responsive, real-time engagement with minimal latency and great uptime |
| Content/Output Quality | Conversational & Contextual – Feels human, well-integrated responses |
| Interface | Sleek & Unified – Cross-channel inbox and collaboration-friendly workspace |
| AI Technology |
|
| Purpose of Tool | Centralize and automate customer messaging across all channels |
| Compatibility | Web-Based App, iOS/Android, CMS & CRM Integrations |
| Pricing | Free Plan + Paid Tiers starting at $25/month per workspace |
Who is Best for Using Crisp Chat?
- Startups: Streamline support, automate onboarding, and unify all messages in one place without costly tools.
- E-commerce Stores: Convert visitors, recover carts, and provide real-time product assistance across web and mobile.
- SaaS Companies: Offer in-app support, track user behavior, and scale communication with AI-driven workflows.
- Agencies and Teams: Collaborate on support tickets, track user satisfaction, and route messages with precision.
Crisp Chat Key Features
| Live Chat Widget | Shared Inbox | Chatbot & Automation Builder |
| Email & Social Messaging Sync | Real-Time CRM | Helpdesk Knowledge Base |
| Campaign & Drip Messaging | Co-Browsing | Analytics & User Behavior Tracking |
| Custom Integrations & APIs |
Is Crisp Chat Free?
Yes, Crisp offers a free forever plan with basic live chat and inbox features. Paid plans unlock advanced automation, integrations, chatbot logic, and CRM syncing starting at $25/month per workspace.
Crisp Chat Pros and Cons
Pros
- Unified inbox across email, chat, social, and more
- Customizable chatbots and drip campaigns
- Powerful automations without coding
- Excellent user interface and mobile apps
- Built-in CRM and team collaboration
Cons
- Advanced features require paid plans
- Slight learning curve for setting up workflows
- Limited chatbot logic on lower tiers
- Some integrations only available in Pro plan
- No full-fledged ticketing system (more inbox-driven)
FAQs
Can I use Crisp on my website for free?
Yes, the free plan includes the basic live chat widget and shared inbox functionality—perfect for small teams getting started.
Does Crisp integrate with email and social platforms?
Absolutely. Crisp unifies messages from email, Messenger, Instagram, WhatsApp, and more in one central inbox.
What kind of automation can I set up?
You can build chatbots, trigger workflows, send drip campaigns, and auto-assign messages using conditions and tags.
Does Crisp include a built-in CRM?
Yes, it features a lightweight CRM that updates in real-time as conversations happen, complete with contact and behavioral insights.Is Crisp good for mobile support?
Is Crisp good for mobile support?
Yes, Crisp offers responsive mobile apps for iOS and Android, letting you chat and manage customer interactions on the go.
