Crisp Chat is an all-in-one customer messaging platform designed to help businesses streamline communication across multiple channels. It unifies live chat, email, Messenger, Instagram, WhatsApp, and more in a single inbox while layering in automation, chatbots, and CRM features.
Designed for sales, support, and marketing teams, Crisp empowers businesses to automate replies, personalize conversations, track customer behavior, and close more deals�without juggling tools.
Its shared inbox, co-browsing, help desk, and chatbot builder make it a one-stop solution. Whether you�re onboarding users or resolving issues, Crisp offers speed, intelligence, and a delightful user experience.
Crisp Chat Review Summary Performance Score
A+ � Responsive, real-time engagement with minimal latency and great uptime
Content/Output Quality
Conversational & Contextual � Feels human, well-integrated responses
Interface
Sleek & Unified � Cross-channel inbox and collaboration-friendly workspace
AI Technology
- Chatbot Automation
- NLP-based Routing
- Real-Time CRM Sync
- Trigger Workflows
Purpose of Tool
Centralize and automate customer messaging across all channels
Compatibility
Web-Based App, iOS/Android, CMS & CRM Integrations
Pricing
Free Plan + Paid Tiers starting at $25/month per workspace
Who is Best for Using Crisp Chat?
- Startups: Streamline support, automate onboarding, and unify all messages in one place without costly tools.
- E-commerce Stores: Convert visitors, recover carts, and provide real-time product assistance across web and mobile.
- SaaS Companies: Offer in-app support, track user behavior, and scale communication with AI-driven workflows.
- Agencies and Teams: Collaborate on support tickets, track user satisfaction, and route messages with precision.
Live Chat Widget
Shared Inbox
Chatbot & Automation Builder
Email & Social Messaging Sync
Real-Time CRM
Helpdesk Knowledge Base
Campaign & Drip Messaging
Co-Browsing
Analytics & User Behavior Tracking
Custom Integrations & APIs
Is Crisp Chat Free?
Yes, Crisp offers a free forever plan with basic live chat and inbox features. Paid plans unlock advanced automation, integrations, chatbot logic, and CRM syncing starting at $25/month per workspace.
Crisp Chat Pros and Cons
Unified inbox across email, chat, social, and more
Customizable chatbots and drip campaigns
Powerful automations without coding
Excellent user interface and mobile apps
Built-in CRM and team collaboration
Advanced features require paid plans
Slight learning curve for setting up workflows
Limited chatbot logic on lower tiers
Some integrations only available in Pro plan
No full-fledged ticketing system (more inbox-driven)
