Chatwise is an AI-powered conversation intelligence platform that connects to your support, sales, or community chats and surfaces key insights. It aggregates and analyzes messages from tools like Slack, Intercom, and Discord to highlight recurring themes, customer sentiment, and support trends. Using natural language processing, Chatwise automatically tags feature requests, complaints, bugs, and questions�so teams can act without reading every message. Ideal for growing companies, it turns scattered chat feedback into strategic knowledge for product and CX improvement.
Performance Score
A
Content/Output Quality
Insightful, Tagged, Summarized
Interface
Clean Dashboard + Tag Explorer
AI Technology
- NLP for Intent Detection
- Summarization AI
- Sentiment & Topic Clustering
Purpose of Tool
Analyze chat conversations to extract product, support, and customer insights
Compatibility
Web-Based Platform + Integrations (Slack, Intercom, Discord)
Pricing
Free Trial + Paid Plans from $39.99/month
Who is Best for Using Chatwise?
- Product Teams: Discover bugs, feature requests, and UX friction by analyzing customer messages across chat platforms.
- Customer Support Leads: Monitor conversation trends and escalate common issues proactively using smart alerts and sentiment shifts.
- Founders & Operators: Stay close to customers at scale by seeing what themes emerge across support, sales, and community.
- Marketing Teams: Extract exact customer language and feedback to inform messaging, landing pages, and onboarding flows.
- CX Managers: Turn chat noise into actionable improvements without manually tagging or sorting messages.
AI-Powered Chat Summarization
Auto-Tagging of Topics and Requests
Sentiment and Emotion Detection
Slack, Intercom, Discord Integrations
Tag Explorer with Trend Charts
Search and Filter by Keyword or Intent
Weekly Insight Reports
Team Collaboration Tools
Real-Time Alerts for Key Topics
Exportable Data and Dashboards
Is Chatwise Free?
Chatwise offers a free trial and tiered subscription plans:
Chatwise Pricing Plans
- Free Trial: Full platform access for 7 days, connect up to 2 chat sources, limited historical data.
- Starter Plan � $39.99/month: Up to 3 integrations, full tagging and analytics, weekly summaries and exports.
- Pro Plan � Custom Pricing: Unlimited chat sources, advanced team roles, enterprise compliance and support.
Chatwise Pros & Cons
Extracts deep insights from everyday chat
Fast setup with major chat integrations
Great for product and CX alignment
Saves hours of manual tagging
Smart alerting and trend tracking
Best suited for mid-to-large teams
Free trial limited to 7 days
Doesn�t support voice or email conversations
Requires chat volume to generate strong insights
Custom plan pricing not listed
