Chatterlytics is a conversational analytics platform powered by AI, designed to analyze and interpret customer dialogues across multiple channels. It automatically ingests conversations from chatbots, support tools, CRMs, and messaging apps, using natural language processing to classify themes, detect sentiment shifts, track emerging concerns, and highlight insights you might otherwise miss. With customizable reporting dashboards and real-time monitoring, Chatterlytics allows teams to go beyond ticket counts and response times�it uncovers why customers are reaching out and how to respond better. Ideal for product teams, CX leaders, and support ops, the platform offers a smarter way to tap into voice-of-customer data at scale.
Chatterlytics Review Summary Performance Score
A
Content/Output Quality
Insightful & Trend-Based
Interface
Clean, Insight-Focused
AI Technology
- NLP (Natural Language Processing)
- Sentiment Analysis
- Topic Modeling
- Text Classification
Purpose of Tool
Analyze customer conversations to extract insights, detect trends, and optimize support and product strategy
Compatibility
Web-Based, integrates with CRM, chat, and helpdesk tools
Pricing
Custom pricing � Request a demo
Who is Best for Using Chatterlytics?
- Customer Support Teams: Use Chatterlytics to identify recurring issues, escalate trends, and improve help desk efficiency with conversation-driven insights.
- Product Managers: Rely on it to mine chat transcripts for user pain points, feature requests, and usage friction to prioritize roadmap items.
- Marketing Analysts: Leverage conversation data to understand customer language, intent, and objections for sharper campaigns.
- CX Leaders: Track sentiment and performance across support channels, aligning operations with strategic goals.
- Operations Managers: Use trend visualizations to monitor performance and optimize staffing or training needs.
Chatterlytics Key Features AI-Based Conversation Analysis
Sentiment Tracking
Real-Time Insights Dashboard
Topic & Theme Detection
Multi-Platform Integration (CRM, Helpdesk, Chatbots)
Customer Intent Classification
Historical Trends & Emerging Issues
Exportable Reports
Alerting & Smart Tagging
Is Chatterlytics Free?
Chatterlytics does not offer a public free plan or standard tiered pricing. Access to the platform and its features is granted through a demo request and tailored quote. This custom pricing model suggests a focus on enterprise clients or teams managing high-volume conversational data.
Demo-Based Access
- Contact required to activate platform access
- Tailored pricing based on team size and data volume
- Personalized onboarding and integration setup
Chatterlytics Pros & Cons
Uncovers actionable insights from unstructured chat data
Integrates with existing CX and CRM systems seamlessly
AI accurately detects sentiment and topics in context
Excellent for proactive customer support optimization
Custom analytics without dashboard clutter
Pricing transparency is lacking�demo is required
No free trial or self-serve access for smaller teams
May be complex to implement for startups without ops support
Needs existing chat volume to be most valuable
Currently no public info on mobile or browser extension support
