Chatterlytics is a conversational analytics platform powered by AI, designed to analyze and interpret customer dialogues across multiple channels. It automatically ingests conversations from chatbots, support tools, CRMs, and messaging apps, using natural language processing to classify themes, detect sentiment shifts, track emerging concerns, and highlight insights you might otherwise miss. With customizable reporting dashboards and real-time monitoring, Chatterlytics allows teams to go beyond ticket counts and response times—it uncovers why customers are reaching out and how to respond better. Ideal for product teams, CX leaders, and support ops, the platform offers a smarter way to tap into voice-of-customer data at scale.
| Chatterlytics Review Summary | |
| Performance Score | A |
| Content/Output Quality | Insightful & Trend-Based |
| Interface | Clean, Insight-Focused |
| AI Technology |
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| Purpose of Tool | Analyze customer conversations to extract insights, detect trends, and optimize support and product strategy |
| Compatibility | Web-Based, integrates with CRM, chat, and helpdesk tools |
| Pricing | Custom pricing – Request a demo |
Who is Best for Using Chatterlytics?
- Customer Support Teams: Use Chatterlytics to identify recurring issues, escalate trends, and improve help desk efficiency with conversation-driven insights.
- Product Managers: Rely on it to mine chat transcripts for user pain points, feature requests, and usage friction to prioritize roadmap items.
- Marketing Analysts: Leverage conversation data to understand customer language, intent, and objections for sharper campaigns.
- CX Leaders: Track sentiment and performance across support channels, aligning operations with strategic goals.
- Operations Managers: Use trend visualizations to monitor performance and optimize staffing or training needs.
Chatterlytics Key Features
| AI-Based Conversation Analysis | Sentiment Tracking | Real-Time Insights Dashboard |
| Topic & Theme Detection | Multi-Platform Integration (CRM, Helpdesk, Chatbots) | Customer Intent Classification |
| Historical Trends & Emerging Issues | Exportable Reports | Alerting & Smart Tagging |
Is Chatterlytics Free?
Chatterlytics does not offer a public free plan or standard tiered pricing. Access to the platform and its features is granted through a demo request and tailored quote. This custom pricing model suggests a focus on enterprise clients or teams managing high-volume conversational data.
Demo-Based Access
- Contact required to activate platform access
- Tailored pricing based on team size and data volume
- Personalized onboarding and integration setup
Chatterlytics Pros & Cons
Pros
- Uncovers actionable insights from unstructured chat data
- Integrates with existing CX and CRM systems seamlessly
- AI accurately detects sentiment and topics in context
- Excellent for proactive customer support optimization
- Custom analytics without dashboard clutter
Cons
- Pricing transparency is lacking—demo is required
- No free trial or self-serve access for smaller teams
- May be complex to implement for startups without ops support
- Needs existing chat volume to be most valuable
- Currently no public info on mobile or browser extension support
FAQs
Can Chatterlytics integrate with my chatbot or helpdesk tool?
Yes, Chatterlytics supports integration with major platforms, including chatbots, CRMs, and support systems like Zendesk and Intercom.
Does Chatterlytics track customer sentiment in real time?
Absolutely. The AI engine analyzes live conversations to surface sentiment trends and emotional tone shifts as they happen.
Is Chatterlytics suitable for small businesses?
While feature-rich, Chatterlytics is best suited for teams handling significant conversation volume. A demo can help determine if it scales to your needs.
