Cardina is an AI platform that helps guide customers. It allows the users to see, co-browse, and draw on the customers� screens without doing anything. This will help customers get visibility about the workflows. The good thing is that customers can share their screens, so you can type, scroll, and click on their behalf and help them with the tasks.�
The best thing about Cardina is that you can review and replay the sessions. This makes it easier to remember the solutions. In addition, you can mask out the private data to make sure it�s not saved or sent.
Performance Score
A+
Assistance Quality
Fully controlled and secure assistance
Interface
Intuitive
AI Technology
- Generative AI
- Machine learning algorithms
Purpose of Tool
Type, scroll, and click on the customers� screen to guide the workflow
Compatibility
Web-based Interface
Pricing
A free version is available. Two paid plans are available.
Who is Using Cardina?
- Technical Support: They can visually guide customers through troubleshooting steps. It helps reduce resolution time and improve customer satisfaction.
- Customer Service Representatives: They can provide real-time assistance with tasks like account setup, product selection, and order processing.
- Sales Representatives: They can give virtual product demos, answer questions, and close deals more effectively.
- E-commerce Businesses: They can provide personalized customer support. It helps customers with returns, exchanges, and other issues.
Draw on Screens
Mask Sensitive Data
Visibility into Workflows
First-Contact Resolution
Scroll, Type, and Click
Controlled Agent Access
Record & Replay Sessions
Configurable Logging
Is Cardina Free?
Yes, Cardina is free to use, but you can only use it for 14 days. With this version, you can control and view 10 sessions and call 8 users. In addition, two paid plans are available. One of them costs $69 a month for one seat, and the second one has custom pricing.
Pro Plan
- Costs $69 a month for a seat�
- Unlimited sessions�
- Unlimited calls�
- Support third-party web pages and apps
- Screen sharing�
- User roles
- Advanced access controls�
Enterprise Plan
- Custom pricing and features�
Cardina Pros & Cons
Share the customers� screen to help with workflow.
Integrate the workflow with the intercom.
Record the sessions for learning.
Type and click on customers� screens for guidance.
Voice calls are available.
Setup requires a bit of coding.
