Capacity is an AI-powered support automation platform designed to streamline customer and employee interactions across multiple channels. By leveraging advanced technologies like speech recognition, branded voices, and sentiment analysis, Capacity enables businesses to provide consistent and efficient support. The platform’s intelligent virtual agents handle routine inquiries, while agent assist tools offer real-time coaching and suggestions to human agents. With features like automated workflows, comprehensive analytics, and extensive integrations, Capacity helps organizations reduce response times, improve customer satisfaction, and enhance operational efficiency. Its scalable architecture and user-friendly interface make it suitable for businesses of all sizes seeking to modernize their support systems.
| Capacity Review Summary | |
| Performance | High efficiency in automating tasks, reducing response times |
| AI Technology | Speech recognition, voice biometrics, sentiment analysis |
| Purpose | Automate and enhance support interactions across communication channels |
| Interface | User-friendly dashboard with intuitive design |
| Compatibility | 250+ integrations including CRMs, helpdesks, and comms tools |
| Pricing | Scalable pricing plans tailored to business needs |
Who is Using Capacity?
- Customer Support Teams: Automate repetitive queries so agents can focus on more valuable customer conversations and escalation handling.
- IT Departments: Streamline internal tickets and tasks such as system access, password resets, and hardware troubleshooting.
- HR Professionals: Automate employee queries about onboarding, benefits, policies, and leave management with consistent AI-driven replies.
- Sales and Marketing Teams: Leverage real-time AI chat to engage leads, qualify prospects, and support campaigns across digital touchpoints.
- Contact Centers: Manage high interaction volumes and unify voice, email, and chat channels for consistent service delivery.
Capacity Key Features
| Intelligent Virtual Agents | Agent Assist with Real-Time Coaching | Automated Workflows and Campaigns |
| Conversational AI with Speech Recognition | Sentiment Analysis and Voice Biometrics | Comprehensive Analytics and Reporting |
| Over 250 Prebuilt Integrations | Enterprise-Grade Security |
Is Capacity Free?
Capacity is not a free platform but offers flexible and scalable pricing based on your business size and needs. Prospective users can request a personalized demo and pricing proposal tailored to their workflows and support volume. While there’s no free plan, the platform provides custom packages designed for enterprise and mid-market use cases.
Capacity Pros & Cons
Pros
- Automates support across chat, email, and voice channels seamlessly
- Incorporates advanced voice and sentiment AI technologies
- Works with 250+ tools including CRMs and IT service platforms
- Great user experience with configurable UI and workflows
- Analytics help fine-tune support strategy and measure ROI
Cons
- No permanently free version available for small teams
- Initial setup may require integration resources
- Advanced features might involve a learning curve for new users
FAQs
What types of businesses benefit most from Capacity?
Capacity is best for mid-size to enterprise organizations aiming to streamline multichannel support with AI automation.
How does Capacity integrate with existing systems?
The platform connects to over 250 business apps, including Salesforce, Zendesk, Slack, and Microsoft 365.
Can Capacity handle complex customer inquiries?
Yes, it can manage both routine and advanced queries, escalating to humans only when needed.
