Capacity is an AI-powered support automation platform designed to streamline customer and employee interactions across multiple channels. By leveraging advanced technologies like speech recognition, branded voices, and sentiment analysis, Capacity enables businesses to provide consistent and efficient support. The platform's intelligent virtual agents handle routine inquiries, while agent assist tools offer real-time coaching and suggestions to human agents. With features like automated workflows, comprehensive analytics, and extensive integrations, Capacity helps organizations reduce response times, improve customer satisfaction, and enhance operational efficiency. Its scalable architecture and user-friendly interface make it suitable for businesses of all sizes seeking to modernize their support systems.
Performance
High efficiency in automating tasks, reducing response times
AI Technology
Speech recognition, voice biometrics, sentiment analysis
Purpose
Automate and enhance support interactions across communication channels
Interface
User-friendly dashboard with intuitive design
Compatibility
250+ integrations including CRMs, helpdesks, and comms tools
Pricing
Scalable pricing plans tailored to business needs
Who is Using Capacity?
- Customer Support Teams: Automate repetitive queries so agents can focus on more valuable customer conversations and escalation handling.
- IT Departments: Streamline internal tickets and tasks such as system access, password resets, and hardware troubleshooting.
- HR Professionals: Automate employee queries about onboarding, benefits, policies, and leave management with consistent AI-driven replies.
- Sales and Marketing Teams: Leverage real-time AI chat to engage leads, qualify prospects, and support campaigns across digital touchpoints.
- Contact Centers: Manage high interaction volumes and unify voice, email, and chat channels for consistent service delivery.
Intelligent Virtual Agents
Agent Assist with Real-Time Coaching
Automated Workflows and Campaigns
Conversational AI with Speech Recognition
Sentiment Analysis and Voice Biometrics
Comprehensive Analytics and Reporting
Over 250 Prebuilt Integrations
Enterprise-Grade Security
Is Capacity Free?
Capacity is not a free platform but offers flexible and scalable pricing based on your business size and needs. Prospective users can request a personalized demo and pricing proposal tailored to their workflows and support volume. While there�s no free plan, the platform provides custom packages designed for enterprise and mid-market use cases.
Capacity Pros & Cons
Automates support across chat, email, and voice channels seamlessly
Incorporates advanced voice and sentiment AI technologies
Works with 250+ tools including CRMs and IT service platforms
Great user experience with configurable UI and workflows
Analytics help fine-tune support strategy and measure ROI
No permanently free version available for small teams
Initial setup may require integration resources
Advanced features might involve a learning curve for new users
