BoldDesk by Syncfusion is a next-generation customer service software that helps businesses of all sizes manage their customer inquiries. The platform uses AI, automation, and omnichannel support to deliver a seamless experience and manage customer issues efficiently.
For instance, the platform offers a wide range of features, such as a help desk, live chat, knowledge base, and customer relationship management (VRM) tools to build stronger customer relationships.
In short, the platform is geared toward streamlining business customer service operations, reducing response time, and improving customer satisfaction.
| BoldDesk Review Summary | |
| Performance Score | A+ |
| Customer Support Quality | Great |
| Interface | Responsive, User-friendly |
| AI Technology | Natural Language Processing, Machine Learning |
| Purpose of Tool | Designed as an all-in-one platform to resolve customer inquiries. |
| Compatibility | Desktop Computers, Laptops |
| Pricing | Free trial + Paid plans, starting from $12 |
Who is Using BoldDesk?
- Small and Medium-Sized Businesses (SMBs): To manage customer inquiries efficiently and cost-effectively without investing significant resources.
- E-commerce Businesses: To provide timely support to customers through channels like live chat and email, ensuring customer satisfaction and building relationships.
- Software Companies: To provide technical support to their customers and resolve software-related issues.
- Educational Institutions: To handle student inquiries and provide support services quickly.
- Non-Profit Organizations: To manage inquiries from donors, volunteers, and beneficiaries.
BoldDesk Key Features
| Help Desk Ticketing System | Knowledge Base | Reporting & Analytics |
| Automation & AI | Customization | Live Chat |
| Customer Relationship Management | Omnichannel Support | Integrations |
| Scalable | Mobile App Support | User-Friendly Interface |
Is BoldDesk Free?
The platform provides a free trial to help you get started. Moreover, it offers different pricing plans for different business needs.
Here’s an overview of the pricing plans:
Agent-Based Plans
- Get Scale at $12/agent/month
- Get Momentum at $25/agent/month
- Get Enterprise at $39/agent/month
Team-Based Plans
- Get 10 agents in Scale plan for $49/month
- Get Momentum for $129/month
- Get Enterprise at $199/month
Unlimited Agents Plan
- Get Essential at $799/month
- Get Pro at $1999/month
- Get Business at custom pricing
For more information, you can contact their team at sales@bolddesk.com.
BoldDesk Pros And Cons
Pros
- Streamline customer service, ensuring better response times and improved customer satisfaction.
- Automated several repetitive tasks such as ticket routing, resulting in increased efficiency.
- Provide data-driven insights and analytics on customer interactions.
- Highly scalable, can be used by businesses of all sizes.
Cons
- Might be a steep learning curve for new users.
- Initial setup required some effort and technical expertise.
- Might be costly for businesses that require more agents.
FAQs
What is an agent?
Usually, an agent is referred to as a customer service representative. To use any service, each agent, admin, or manager needs their own license.
What happens when we reach the total ticket limit?
If you reach the total ticket limit, a ticket overcharge will be applicable according to your plan.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time you want.
