Riviera is an AI-powered platform that delivers intelligent voice agents to manage hotel guest communication. These agents handle everything from front desk inquiries to room service and reservations, speaking naturally in multiple languages.
Designed for full integration with property management systems (PMS), point-of-sale (POS), and internal hotel operations, Riviera automates daily guest interactions while keeping the experience personal. By taking over repetitive tasks and ensuring availability 24/7, it allows hotel teams to focus on delivering premium service where it matters most.
| Riviera Review Summary | |
| Performance Score | A+ |
| Content/Output Quality | Human-like, Multilingual Responses |
| Interface | Seamless Integration with Hotel Systems |
| AI Technology |
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| Purpose of Tool | Automate hotel guest services through AI voice agents |
| Compatibility | Web-Based Platform |
| Pricing | Contact for pricing details |
Who is Best for Using Riviera?
- Hotel Managers: Looking to boost efficiency and reduce guest wait times.
- Front Desk Teams: Overwhelmed by high call volumes during peak hours.
- Reservation Departments: Aiming to automate bookings and upsell services.
- Room Service Operations: Wanting to streamline orders and improve delivery time.
- Hospitality Chains: Needing consistent and scalable guest service across properties.
Riviera Key Features
| AI Phone Operator | AI Room Service Agent | AI Reservations Specialist |
| Multilingual Support | PMS and POS Integration | Realistic Voice Models |
| Intelligent Call Routing | 24/7 Availability |
Is Riviera Free?
Riviera is a paid service. It operates on a subscription-based model. Pricing is not publicly listed and must be requested directly from Riviera’s team.
Riviera Pros & Cons
Pros
- Instantly answers unlimited guest calls
- Multilingual support improves international guest experience
- Reduces operational costs and reliance on staff
- Seamless integration with hotel systems
- Enhances guest satisfaction with AI-powered interactions
Cons
- Pricing information is not publicly available
- Setup may require technical integration
- Some guests may prefer human interaction over AI
FAQs
What services can Riviera handle?
Riviera can manage front desk inquiries, room service, reservations, and general guest support, all through AI-powered voice agents.
Does Riviera work with existing hotel software?
Yes, Riviera integrates with property management systems, point-of-sale software, and other internal hotel platforms.
Is Riviera suitable for both small and large hotels?
Yes, Riviera is built to support properties of any size, from boutique hotels to large chains with high guest volumes.
