Frontline is a visual, low-code platform for creating enterprise-grade AI agents that automate business workflows. Designed for functions like inbound sales qualification, customer support, HR recruiting, and employee assistance, it empowers non-technical users to build intelligent conversational agents that can read knowledge bases, perform actions, and integrate data—all without writing code. The platform handles multi-language interactions and maintains 24/7 availability. By automating routine tasks, Frontline AI Agents help businesses boost efficiency, reduce response time, and increase lead conversion rates. Their easy-to-use interface allows users to manage agent behavior and integrate with existing systems seamlessly.
Key Features
No-code visual workflow builder for AI agent creation.
Supports 80+ languages with 24/7 availability.
Integrates with CRMs, knowledge bases, shipping platforms.
Agent actions: case updates, order processing, meeting booking.
Channel-agnostic: deploy agents on WhatsApp, SMS, web, more.
Knowledge-base connectivity for up-to-date responses.
Prebuilt use cases: sales, support, HR, employee copilot.
How Does It Work?
Frontline AI Agents uses a drag-and-drop interface to design conversational workflows enriched by natural language prompts. Users connect data sources and systems to the agent’s knowledge base, then define triggers and actions like lead qualification, ticket creation, or interview scheduling. The agents interpret user intent, fetch real-time info, perform tasks, and escalate complex cases. By continuously learning from interactions, they improve response accuracy and efficiency.
Step-by-Step Overview:
- Sign up and access the visual builder
- Connect data sources like CRM, Shopify, FedEx, Notion, Airtable.
- Configure agent workflow: define triggers, questions, actions
- Train knowledge base on internal documents or FAQ pages
- Publish across channels—WhatsApp, web chat, Slack, SMS
- Monitor performance via built-in analytics and refine workflows
Ideal Users for Frontline AI Agents
Sales Teams
Customer Support
HR & Recruiting
Marketing Teams
IT Operations
E‑commerce Managers
SMB Owners
Digital Agencies
Logistics & Shipping
Retail Managers
SaaS Companies
Inventory Teams
Frontline Workers
Startups
Logistics Providers
Financial Services
Healthcare Admin
Consultants
Case Studies & Examples
Case Study 1: Inbound Sales Acceleration
- Challenge: A SaaS firm deployed a Sales AI Agent to instantly qualify inbound leads, answer queries, and schedule demos.
- Solution: The Sales AI Agent automated lead qualification, query responses, and demo scheduling.
- Result: 2× higher conversion rates and faster pipeline generation.
Case Study 2: E‑Commerce Order & Support Automation
- Challenge: An online retailer needed to provide real-time order tracking, proactive support, and inventory alerts.
- Solution: Used Frontline’s Shopify and FedEx integrations to deliver real-time order tracking, proactive support, and inventory alerts.
- Result: The solution reduced support tickets by 30% and boosted customer satisfaction.
How to Deploy and Integrate
- Create an account and open the visual builder
- Connect relevant platforms (CRM, Shopify, Slack, FedEx)
- Import company documents or FAQ content
- Design conversational flows with triggers and responses
- Publish AI agents to preferred channels (web, WhatsApp, SMS)
- Monitor performance via built-in analytics and refine workflows
Pricing & Plans
| Plan |
Price / Tier |
Features |
| Early Access |
Free / invitation-based |
Build agents, 24/7 deployment, and onboarding support |
| Scale |
Custom pricing |
Full access to all integrations, analytics, and support |
| Enterprise |
Custom pricing (high volume) |
SLA, dedicated account manager, advanced compliance |
💡 For exact pricing or to explore bundle options, contact the Frontline AI Agents team directly.
Pros and Cons
No-code interface empowers non-technical users
Rich integrations: Shopify, CRM, FedEx, Slack, Airtable
Agentic workflows that perform actions, not just chat
Multilingual support, 24/7 operation
Automates business workflows to boost efficiency
Custom pricing may challenge smaller teams
Onboarding may require guidance for complex flows
Designer flexibility can be limited vs full-code platforms
